Head of Operations
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Candidate:
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39215
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Available:
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Available
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Location:
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Tshwane (Pretoria)
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Gender:
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Male
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4
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Candidate
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Book Interview
Send Enquiry
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Head of Operations
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Negotiable
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Immediate
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White
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40
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39215
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Matric
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Grade 12
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B.com Operations:
Business Management Level 1:
Grade 12:Afrikaans, English, Accounting, Economics, Business Economics, Maths, Computer Science
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MS Excel,Micros (POS),Wimax,MS Access,Tracking containers,Internet,Photoshop,Freightware,Compaq,MS Works,Pastel,NEC,Bloomberg,Syspro,MS Explorer,MS PowerPoint,PABX,MS Outlook,CCTV,FMCG Mainframe,MS Word,VIP Payroll,Windows (basic),MS Projects,N+,Virtual PC Softwares,Adobe Photoshop
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Securities - Commodity Exchange : Head of Operations From 2016-03 To 2016-11
Duties
- Management of day to day company operations
- Managing your area of responsibility, including providing support, absence management, discipline and grievance, and recruitment activities
- Effectively setting out goals and objectives for the team, including those for supervisory roles that fall under my reporting line and structures
- Acting as a role model and always behaving in line with company values
- Driving employee engagement by personal interaction and engagement with the team in order to develop and coach them in their duties and responsibilities
- Managing contractual budgets in line with financial targets
- Managing SLA and other contracts
- Ensuring all aspects of the required security services are being delivered to the customers’ satisfaction and in accordance with the contract
- Ensuring there are sufficient trained, licensed and vetted staff working at all times to meet customer and contract requirements
- Ensuring contract required training and screening / vetting has been completed for all security staff
- Developing professional customer relationships, responding appropriately to customer requests and concerns
- Completing effective health & safety assessments, ensuring accurate and timely reporting of any incidents, involvement in subsequent investigations and providing input into health & safety committees or forums.
- Completing risk assessments and site evaluations as well as completing monthly performance reports and billing schedules
Logistics and Supply Chain (For Retail / Wholesale Products) : Head of Operations From 2016-12 To 2021-07
Duties
- Sales Management (End to End, Regional Managers and reps reporting to me)
- Sales forecasts and budgeting accordingly
- Finance: Debtors, Creditors, Petty Cash and Salaries
- Planning for operational activities and set strategic goals
- Plan and monitor the day-to-day running of the business to ensure smooth progress
- Supervise staff from different departments and provide constructive feedback
- Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
- Manage procurement processes and coordinate material and resources allocation
- Manage supply chain and logistics (End to End)
- Oversee customer support processes and organize them to enhance customer satisfaction
- Review financial information and adjust operational budgets to promote profitability
- Revise and/or formulate policies and promote their implementation
- Manage relationships/agreements with external partners/vendors
- Evaluate overall performance by gathering, analyzing and interpreting data and metrics
- Ensure that the company runs with legality and conformity to established regulations
- Formulate business strategy with others in the executive team
- Strategic planning
- Operational pipeline design and implementation
- Supply chain, logistical as well as Import/Export pipelines and structures
- Design policies that align with overall strategy
- Implement efficient processes and standards
- Coordinate customer service operations and find ways to ensure customer reten
- Ensure compliance with local and international laws (e.g. data protection, Logistics, Import/Exports)
- Oversee the implementation of technology solutions throughout the organization
- Manage contracts and relations with customers, vendors, partners and other stakeholders
- Evaluate risk and lead quality assurance efforts
- Oversee expenses and budgeting to help the organization optimize costs and benefits
- Mentor and motivate teams to achieve productivity and engagement
- Report on operational performance and suggest improvements
Retail - Wholesale : Commercial Operations Manager (Supply Chain) - Kenya & Nigeria From 2010-01 To 2016-02
Duties
- Direct and coordinate activities of business or departments/outlets concerned with the production, pricing, sales and/or distribution of products
- Manage staff, preparation of work schedules and assigning their respective duties
- Establish and implement departmental policies, goals, objectives and procedures in accordance with organizational structures
- Determine staffing requirements, Interview, recruit and train new employees and/or oversee those personnel processes
- Work with procurement managers and buyers to source the right products
- Negotiate contracts with suppliers and customers
- Control manufacturing and delivery processes
- Plan and implement logistical strategy, ensuring targets are met
- Oversee product storage, handling and distribution
- Use computer software to track goods from origin to delivery
- Work on forecasts and inventories, keeping an accurate record of the process and analyzing performance
- Manage the costs involved while maintaining quality
- Ensure you're aware of exactly what is happening throughout the supply chain
- Manage and motivate a team of supply chain staff
- Improve the overall supply chain performance and look for any possible innovations to the process
- Develop new and existing relationships with suppliers
- Manage and minimize the risks (for example operational or reputational) that could affect or interrupt the supply chain
- Consider the environmental impact of the supply chain in order to meet sustainability targets
- Implement new technologies and stay alert to new trends and developments in the sector.
- Managing Major customer accounts
- Collecting customer feedback and market research
- Quarterly reports to EXCO and shareholders
- Increasing business opportunities through the various channels
- Undertaking strategic analysis and planning
- Long term / sustainable business plans
- Controlling income, expenditure and cash flow of the business
- Business Modeling and risk assessments
- Market and channel segmentation
- Trade Channel Architecture both formal and informal
- Tracking and database alignment
Consumer Products - FMCG : Regional Manager From 2008-01 To 2009-12
Duties
- Achieving business goals and revenue targets.
- Overseeing daily operations, managing budgets, and setting performance objectives.
- Recruiting, training, and supporting general managers as well as conducting regular performance appraisals.
- Developing and implementing business, marketing, and advertising plans.
- Managing internal and external stakeholder relations and negotiating contracts.
- Planning, evaluating, and optimizing operations to be efficient and cost-effective.
- Ensuring products and services comply with regulatory and quality standards.
- Ensuring company standards and procedures are followed.
- Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations and finances.
- Dealing with escalated customer issues, incident reports, and legal actions.
- Managing sales representatives
- Managing key accounts (Shoprite Checkers, Pick ‘n Pay, Marko etc.)
Information and Communications Technology Company : I.T Operations Manager From 2004-02 To 2007-12
Duties
- Maintain and optimize local company networks and servers
- Be responsible for device and password management
- Oversee data backup and system security operations (e.g. user authorization, firewalls)
- Manage installations, upgrades and configurations of hardware and software
- Assess system performance and recommend improvements
- Resolve issues escalated by technicians and engineers
- Ensure data is handled, transferred or processed according to legal and company guidelines
- Provide support and guidance to stakeholders via help desk
- Control costs and budgets regarding IT systems
- Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses
- Develop IT policies and practices
Retail - Wholesale : Assistant Store Manager From 2000-04 To 2004-01
Duties
- Assist the Retail Store Manager in planning and implementing strategies to attract customers
- Coordinate daily customer service operations (e.g. sales processes, orders and payments)
- Track the progress of weekly, monthly, quarterly and annual objectives
- Monitor and maintain store inventory
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing Sales Associates
- Monitor retail operating costs, budgets and resources
- Suggest sales training programs and techniques
- Communicate with clients and evaluate their needs
- Analyze consumer behavior and adjust product positioning
- Handle complaints from customers
- Research emerging products and use information to update the store’s merchandise
- Create reports, analyze and interpret retail data, like revenues, expenses and competition
- Conduct regular audits to ensure the store is functionable and presentable
- Make sure all employees adhere to company’s policies and guidelines
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Tshwane (Pretoria)
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Faerie Glen
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Afrikaans
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English
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Yes
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Negotiable
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Yes
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Not Known
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Available
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Yes
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Book Interview
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