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Bcom Industrial Psychology:Human Resource Management, Psychology, Business Management, Industrial Psychology, Economics, Accounting and Business Communications
Bachelors :English, Afrikaans, Religion, Business,Maths, Geography and Biology
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Property Management : Operations Manager From 2020-09 To 2021-10
Duties
- Provide full HR function including disciplinary hearings, performance management, ad hoc administration andrecruitment including on-boarding new staff members and training new employees where necessary.
- Management of operational team KPI's and targets.
- Management and oversight of sales pipeline.
- Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
- Plan and review compensation actions; enforcing policies and procedures
- Develop, implement, enforce and evaluate policies and procedures; develop processes for operations, system utilisation,
- Analyse process workflow, implement changes
- Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures(virtually); complying with legal regulations
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organisations
- Accomplish operations and organisation mission by completing related results as needed
- Meet or exceed operations labour budget expectations
- Serve as primary point of contact when there are customer issues related to, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities.
- Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
- Work closely with GM and management team to set and/or implement policies, procedures and systems and to follow through with implementation.
- Communicate all operating policies and/or issues at department meetings
Human Resources : Human Resources Business Partner From 2017-08 To 2019-11
Duties
- Performed the full recruitment and selection process
- Conducted face-to-face interviews
- Managed labour relations, extending to disciplinary hearings and CCMA representation
- Conducted performance reviews
- Carried out the full HR administration function and prepared all necessary documentation for new employees such as employment contracts, policies and procedures
- Processed payroll and managed all leave applications according to the BCEA
- Liaised with clients on a contious basis
- Compiled training and development programmes, and implemented wellness programmes
- Provided exit interviews and retrenchment processes
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