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Address 1:
2 Arbroath Road, HQ Bedfordview, 2008, South Africa.
Address 2:
Romany House, Mellis Park, 2 Mellis road, Rivonia, 2128
Tel: (011) 970 3166

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Support Engineer-Johannesburg (Incl. Northern Suburbs):

Job Number: 64743

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Job Listing
FT Contract
Support Engineer
Customer,IT Solutions
Johannesburg (Incl. Northern Suburbs)
  • Answer incoming calls and respond to customers’ WhatsApp and emails.


  • Provide sales contact, product and service information to customers.

  • Transfer customer needs or complaints to internal interface departments, record information, and track follow-up progress.
  • Forward the received customer procurement requirements to internal sales teams.

  • Assist customer with regular technical issues in telephonically or remote access.

  • Identify and escalate issues to the internal related department.

  • Manage and resolve customer complaints.

  • Document all supporting information according to standard operating procedures.

  • Recognize, document, and alert the management team of trends in customer calls.

  • Complete call, WhatsApp and email records and generate the daily and weekly reports.

  • Perform other duties as assigned by the Customer Contact Centre Manager.

To apply immediately for this position click here:

  • Bachelors Degree 
  • Customer support engineer experience 

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