Permanent - General Manager - Johannesburg (Incl. Northern Suburbs) - South Africa

Responsibilities/Duties

• Full responsibility of the Automatic branch of the business and all the supporting branches. Lead the teams including
• Responsible for costing, customer satisfaction, quality control & employee management.
• Workout profitability of the branch and set targets.
• Provide leadership, support and management to ensure that the vision, mission and culture within company are maintained .
• Ensure that the company values are suitably communicated across at all sites.
• Actively plan for succession planning for own role as well as the other strategic roles within each site.
• Communicate KPI's and benchmarks to direct subordinates ensuring these are clearly explained. Conduct the required performance appraisals twice a year with departmental heads.
• Actively strive for improved overall site efficiency through cost, process & productivity analysis annually, submitting relevant plans & implementing on approval.
• Actively develop team to ensure they are suitably skilled and able to fulfill their functions.
• Ensure adherence to required healthy and safety regulations within ISO guidelines & client protocols at each site, continuously promoting health and safety
• Ensure efficient & suitable use of all department resources, ensuring company assets & resources are properly handled.
• Communicate with managers to ensure that the site equipment is suitably available, maintained, updated and in working order.
• Communicate with managers to ensure that a daily/weekly cleaning schedule is enforced, ensuring workspace is neat and clean through mopping, packing, cleaning, recycling, planning & organizing at each site.
• Maintain & enforce all necessary quality control procedures.
• Suitable allocation and prioritization of work at site as required, checking on progress at regular intervals daily.
• Ensure all necessary deadlines of managers & targets are met.
• Ensure all necessary SLA requirements for clients are met.
• Ensure that the Site Managers conduct weekly site safety inspections, reporting any necessary information to the client & Operations Director.
• Monitor sales figures, reporting through to the executive team on a weekly basis & facilitating action should sales be down.
• Effectively manage and work with the team to monitor the service and fuel accounts for all site vehicles.
• Communicate with Site Managers to ensure overall accuracy and proper maintenance of job cards on site.
• Facilitate client meetings as per their prescribed terms & schedule.
• Assist customers with all issues, queries and complaints efficiently & in line with the ethical guidelines of the company. Work to resolve issues in a speedy and appropriate manner, ensuring that all are monitored, and that relevant action is expedited.
• Continuously identify and analyze customer service trends in order to determine necessary system improvements, facilitating action where required.
• Ensure customer satisfaction is maintained & that client relationships are properly managed, maintained & nurtured.

Requirements

• Logical Thinker, over 15 Years of experience.
• Automotive experience would be an added advantage.