Branch manager, Operations manager, GM, Site Manager

Logistics management: Ensure that the Fleet, equipment and staff used have the ability to produce services for the client at an acceptable standard. I also coordinate with the quality assurance/sales personnel to ensure that the courier service meets an acceptable standard and generates positive feedback from clients. I interact with the employees, prepare reports on the current condition of logistics, and decide on the next course of action.
Budget management: The operations manager may obtain the requirements for logistics and coordinate with the finance department to obtain the necessary approval for the budget. The manager ensures that quality equipment and vehicles are utilized within the budget.
Operational strategizing: Apart from logistics management, I also play a key role in chalking out the overall operational policy. I also formulate suggestions on how to make an optimum use of the resources of the organization.
Manage support services: Each support service has its own set of capabilities and key responsibility areas that finally contribute to the organizational goal. I play a vital role in maximizing the output of the various support services such as, IT, Finance, HR and Fleet.
Managing third party relations: Our organization may make use of different third party services, such as security, collection and delivery agents. I ensure that standard procedures are followed when third parties are hired; SLA’s are put in place and managed on a daily basis.
Personal attributes:
Resilience
Attention to detail
Quality orientation
Problem solving
Drive
Results orientation
Excellence orientation
Rule orientation
Stress management
Multi-tasking
Loyalty
Strategic thinker
Assertive
Perseverance
Sound judgement
Innovation

Customer satisfaction (Pick and Pay) ,Manning of the DC due to flexible volumes, Staff development, Performance management, Quality control, OH&S,
Planning of on time receipts, picking and dispatch of stock. This position is jointly responsible for overseeing day-to-day warehouse operations with specific focus on customer service. Working within budgetary constraints, efficiently receive, store, set up goods for shifts, direct activities and delegate responsibility where deemed appropriate.
Key Responsibilities

Monitor planned day to day warehouse operations and direct activities as required to ensure customer needs are being met and service levels are maintained.
Liaise with transport sub-contractors to ensure timely deliveries of produce into and out of the distribution centre.
Plan and set shifts for warehouse employees, ensuring sufficient structure is in place to maintain operational efficiency

Principal Accountabilities:
Customer Satisfaction
Manage, with other shift managers, all aspects of the Centre's computerised warehouse management system (WMS).
Alter orders according to information received and from any late add-ons or cancellations.
Maintain communication with buyers to receive transmissions in a timely manner
Monitor pyramid picking, damage to cartons, including damaged cartons of produce in the pick.
Liaise with transport sub-contractors to ensure that delivery windows are being met.
Organise add-ons, taxi truck pickups.
Manning
Set shift structures that ensure manning levels are appropriate for the work undertaken.
Complete all details on shift structures daily and transfer to Key Performance Indicator (KPI) sheets.
Coordinate annual leave.
Agreed Site KPI’S
Cost per CTN
DIFOT
OWR
Productivity Performance
Absenteeism
Workers Compensation
Succession Planning
Training and Development Plan
Agreed QMS KPI’s
Buyer –DC Meetings
OH&S meetings
Training records
Risks identified and risk analyses performed
Adherence to cleaning schedule
Weekly documented reviews with W/C coordinator
Staff Development
Implement communications to ensure full employee understanding of warehouse operations and the employee’s role in maximising productivity and efficiency
Prepare and carry out team talks on a daily basis. Follow up on all issues raised at team talks.
Identify skill deficiencies and identify training required to reach desired skill level.
Identify strategies for achieving a harmonious workplace and increasing staff moral, keeping in mind the limitations of the company.
Performance Management
Conduct regular performance reviews (including pick error reviews) and provide regular feedback (both positive and negative) to employees with regards to their performance.
Coach, counsel and warn employees who are not fulfilling the performance requirements of their job.
Manage individual performance issues progressively (as appropriate) to achieve target volume.
Quality Control
Ensure that warehouse activities meet quality expectations.
Oversee the cleanliness of warehousing facility, ensure compliance with cleaning, forklift and work instructions.
Occupational Health & Safety
Key skills and knowledge requirements currently employed in my position
Proven experience in warehouse and logistical operations
Good understanding of warehouse tracking and operational software packages
Demonstrated problem solving skills
Ability to prioritise, manage and delegate tasks
Can communicate instruction and ideas in a clear, concise manner
The ability to deal and negotiate with sub-contractors and suppliers
Self motivated and organised

03/2010 -02/2012
Mahogany Ridge, Pinetown, South Africa

Warehousing and Distribution of all Pick and Pay General Merchandise, including Non- perishable foods

Manage, monitor and improve the entire spectrum of work including Supply Chain Management
and optimisation, Cost Management, Warehouse Management of stock levels, stock movement, stock age, stock takes and daily/weekly and monthly reporting of stock movements

Vehicle Utilisation, and maintaining very high OHASA standards

Negotiating, Implementation and Management of SLA’s with DC and contract suppliers.

Productivity Management of both DC and subcontracted staff

Regular update & reporting of the staff & operational KPI's

Responsible for all stock, stock takes and reporting of same

Responsible for controlling all consumables & IT equipment

Responsible for all security inside & outside the DC’s

Monitoring day to day operations and ensuring that service levels are maintained

To ensure timely deliveries of products into and out of DC

To ensure compliance to company policies and procedures

To ensure accurate management of administration

Regular update & reporting of the inbound and outbound KPI's

To ensure the effective knowledge transfer of SAP system to users

To monitor the Ops KPI’s and identify potential areas of improvement

Support user base and requisite SAP administrative requirements

Management and reporting of “deliveries on time” to all PnP stores nationally from Mahogany Ridge warehouse with 3rd party sub contractors and monitoring of SLA’s with 3rd party service
providers.

Setting of annual budgets comprising of all Capex and Operational budgets and ensuring annual, monthly and weekly adherence to set budgets – cost control on all expenses, both controllable
expenses as well as set costs

Managing of the Operations Department, Scheduling, HR, Budgets,OH&S,Repair and servicing of vehicles, purchasing for the department, managing ISO 9002 conformance etc.

As Branch manager I was responsible for aspects of the daily running of the branch that included – Sales and Marketing, Rate negotiations with subcontractors and managing of SLA’s pertaining to 3rd party contractors , Administration, Human Resources, Operations/Logistics, IT and a small vehicle workshop. 

Location Durban South Africa
Industry Freight / Logistics and Distribution
Nature of Business Parcel Express, Freight and Distribution
Job Title Key Account and Distribution manager – Pick and Pay

Logistical planning, Budgets -. Expenditure and projected income on the contract, Human Recourses, Client liaison – Pick and Pay, Rate negotiating with Sub-contractors, SLA’s, Invoicing and Debtors management, carrier claims and the

The owner of the business Mr Dennis Kaye sold the Laser Group to a French concern and he approached myself to head up, as branch manager in Durban, a new parcel express company called “Taxi Trucks

Started as Operations assistant, was promoted to Operations Manager Pretoria and then promoted to Operations manager for the Johannesburg branch which was the largest branch in the branch network

Had to manage the operations department that included vehicle routing, purchasing of consumables, managing the vehicle workshop personnel, overseeing the storage of household effects as well as managing distribution on behalf of the Woolworths group of furniture. Budget planning, capex etc. all sorted under my position as Operations manager

From Date 04/1999 

To Date 10/2003
Location Midrand Johannesburg
Job Title Operations Manager

Managing of the Operations Department, Scheduling, HR, Budgets,OH&S,Repair and servicing of vehicles, purchasing for the department, managing ISO 9002 conformance etc.