Personal Assistant

Position Duties: Warranty Manager

• Develop and implement warranty policies and procedures within the automotive industry to ensure compliance with manufacturer guidelines.
• Oversee the warranty claims process, including analyzing warranty data, identifying trends, and resolving any discrepancies.
• Collaborate with cross-functional teams to identify quality issues and implement corrective actions to reduce warranty costs.
• Conduct regular warranty audits to monitor the effectiveness of warranty programs and identify areas for improvement.
• Train and mentor warranty staff on best practices and industry standards to ensure high-quality service delivery.
• Serve as the main point of contact for customer inquiries related to warranty coverage and claims resolution.
• Negotiate warranty agreements with suppliers and vendors to ensure cost-effective solutions.
• Analyze warranty data to identify opportunities for cost savings and process improvements.
• Develop reports and presentations to communicate warranty performance metrics to senior management and stakeholders.
• Stay abreast of industry trends and advancements in warranty management practices to drive continuous improvement initiatives.
• F&I assistant
• Customer Liason
• service and maintenance advisor
• KPI's tracking
• Receptionis duties
• Customer point of contact 
• Resolving Queries regarding customer complaints 
• selling of maintenance and service plans
• Used in different roles due to my adaptive nature and ability to learn fast and perform under pressure
• Assisted Senior Managers with admin and company tasks

Warranty Department Head, F&I Assistant Costing & Warranty Administrator

Basic Duties:

• Provided exceptional customer service by acting as the primary point of contact, addressing inquiries, managing relationships, and resolving issues promptly.
• ­Accurately recorded meeting minutes, ensuring all key points and actions were documented.
• ­Arranged and coordinated the transportation of goods and personnel as needed.
• ­Managed the booking and scheduling of courtesy vehicles for customers, ensuring timely availability.
• Processed and tracked orders for workshop services, ensuring timely completion and
• customer satisfaction.
• ­Reconciled attendance records, ensuring accuracy in employee timekeeping for payroll processing.
• Managed sick leave documentation and liaised with HR for processing and record-keeping.
• Coordinated training schedules for staff, ensuring all required sessions were booked and tracked.
• Ensured compliance with workplace safety regulations, serving as the H&S representative, conducting safety audits, and first aid duties.
• Calculated and tracked workshop service costs, ensuring accurate billing and cost management.
• ­Facilitated electronic fund transfers by preparing requisition forms and tracking approvals.
• Managed the return of unused parts, ensuring compliance with company procedures and
• supplier agreements.
• ­Managed vehicle booking systems during the absence of the primary clerk, ensuring
• seamless operations.
• Handled warranty claim processes, ensuring proper documentation and timely resolution.
• Facilitated the sale and activation of service and maintenance plans for customers.
• Conducted customer screenings through Beeswax software to ensure compliance with sanctions and regulatory requirements. Conducted individual screenings and submitted necessary disclosures per sanctions and privacy laws.
• ­Guided customers regarding vehicle services, repairs, and associated costs in place of the lead advisor.
• ­Provided temporary coverage for the switchboard, handling incoming calls and directing them accordingly.