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Fitness : Reception Manager From 2025-03 To Current
Duties
Supervise front desk staff and ensure smooth operation of the reception area
Handle member inquiries complaints and requests in a professional and timely manner
- Manage scheduling of reception staff and ensure adequate coverage of shifts
- Oversee membership sign-ups, cancellations, and queries
- Monitor inventory of front desk supplies and place orders as needed
- Train new reception staff on policies, procedures, and customer service standards
- Coordinate with other department heads to address member concerns and resolve issues
- Maintain cleanliness and organization of the reception area
- Use communication skills to effectively interact with members and colleagues
- Stay informed about fitness programs, classes, and promotions to accurately provide information to members.
Manage front desk operations and oversee reception staff
Greet and assist members in a professional and friendly manner
- Answer phone calls and respond to inquiries
- Schedule appointments and manage class registrations
- Maintain cleanliness and organization of reception area
- Process payments and handle transactions
- Provide information about fitness services and membership options
- Resolve member complaints or issues in a timely manner
- Coordinate with other departments to ensure smooth operations
- Train new reception staff on procedures and customer service standards
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