Admin Manager

• Conducted daily, weekly, and monthly staff performance reviews to communicate feedback and advance staff development.
• Reviewed and updated reception policies and procedures, ensuring compliance with current regulations.
• Organised staff rosters, considering peak times and staff availability, to maintain optimal service levels.
• Trained new staff in customer service protocols and reception procedures, improving team performance.
• Facilitated communication between departments to ensure smooth operation, and member satisfaction.
• Developed and implemented comprehensive recruiting strategies to attract, screen, and evaluate qualified candidates.
• Reviewed and evaluated departmental performance, presenting reports to senior management with actionable insights and recommendations.
• Oversaw recruitment, training, and development of staff, fostering a culture of excellence and continuous improvement.
• Developed and maintained robust data management systems, ensuring the integrity and confidentiality of sensitive information.
• Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.

• Promoted an inclusive environment, enabling all participants to contribute their perspectives.
• Developed and delivered training materials, incorporating visual aids and interactive elements for enhanced understanding.
• Eliminated learning gaps and effectively instructed students utilising a wide variety of innovative teaching aids and motivational and implementation strategies.
• Integrated team-building exercises into sessions to strengthen group cohesion and collaboration.
• Assessed workplace compliance with key safety standards and government regulations, initiating remediation processes to correct deficiencies.
• Maintained accurate records of safety inspections, incident reports, and training activities.
• Coordinated emergency preparedness drills, improving response capabilities and staff readiness in crisis situations.
• Led training sessions on health and safety practices, enhancing staff awareness and competence in managing risks.
• Facilitated the establishment of health and safety committees, promoting employee engagement in safety matters.
• Monitored workplace environments for health hazards, implementing control measures to minimise exposure and risk.

Front Office Representative
11/2022 - 06/2024

• Oversaw reception area, greeting visitors with professionalism and directing them appropriately, fostering a welcoming environment.
• Conversant with office management procedures and systems.
• Handled confidential documents with discretion, following data protection guidelines to safeguard information.
• Managed office administrative tasks, including filing, data entry, and document preparation, to support overall operational efficiency.
• Supported staff with clerical tasks for well-maintained office administration.
• Maintained office equipment and supplies inventory, placing orders when necessary to prevent operational disruptions.
• Prepared detailed reports on office expenditure, identifying cost-saving opportunities and managing budget allocations.
• Streamlined office operations through the development and implementation of effective filing systems, improving document retrieval times.
• Evaluated and identified ineffective workflow processes to devise and implement solutions that achieved greater productivity and personnel performance.