DC Manager

Operations

•  Manage end to end operation in multiple warehouses

•  Develop logistics strategy for the business

•  Source and manage the 3pl partners

•  Manage customer relationships and interact with different stakeholders

•  Manage inbound and outbound deliveries

•  Drive food safety practices

•  Sit in audits (internal and External)

•  Conduct audits (inhouse warehouses, outsourced warehouse)

•  Develop logistics SOP’s (end to end)

•  Lead and manage people (biggest team was 222 people)

•  Manage imports and exports

•  Compile and present reports for monthly supply chain review

•  Fleet management and maintenance

•  Vehicle and cargo security

Procurement

• Demand planning

• Management purchasing cost

• Source distribution partners and transporters/ forklifts/ warehouse equipment

• Manage relationships with all service providers

• Manage invoices / statement for service providers and approve payments

• Ensure that service providers achieve their contractual agreements/ service levels agreements

• Take full control of all logistics related procurement

Finance

Human Resources

Facilities Management

•  Manage building maintenance (general maintenance, sprinkler system, fire extinguishers, smoke ventilation, water treatment, Ammonia plant/ freezers etc.)

•  Manage pest control

•  Manage security (processes and personnel)

•  Enforce OHS regulations at the workplace

Started a graphic design, Signage and Printing business.

managed everything in the business

Closed the business at the beginning of 2018 due to tough economic times that affected small businesses severely.

Reporting to: National Operations Executive

Warehouse size : 16000 m2  

SKU lines: 4000

Staff Compliment: 4 buyers; 2 warehouse managers; 4 shift managers ; 4 stock controllers and 52 general staff

Supply Chain / Purchasing

Develop raw materials forecast based on the menu specifications and cycle changes

Manage purchasing costs in line with the budgets

Manage the purchasing function / four buyers

Ensure timeous ordering and arrival of goods to meet production schedule

Manage supplier performance

Manage inventory levels to ensure excellent customer service levels are achieved with optimal stockholding

Manage and track long haul / imported shipments and manage clearing/ forwarding agencies to ensure timeous clearing and forwarding of stock to prevent stock-outs and to prevent in transit costs.

Warehousing

Manage the warehouse team ( 2 warehouse managers ; four shift managers; four stock controllers and 52 general workers)

Ensure efficient and effective utilization of the warehouse facility

Ensure stock accuracy through daily perpetual counts and monthly stocktakes

Development and execution of warehouse processes

Manage system development projects to improve automation of our warehouse system (scanning; batching)

Ensure excellent housekeeping standards  are met at all times

Ensure that production and inter-plant orders are picked accurately and delivered timeously to prevent down times in production or other plants

Ensure wastage (expired/ damaged stock) is minimized at all times

Compile monthly stock reports

Manage operational  warehouse costs against the approved budgets

Sales and marketing

Ensure the availability of raw materials in line with menu specifications and cycles as set out by sales our & marketing department

Drive operational excellency to ensure that customer service levels are achieved

Minimize lost sales through proper management of inventories and stock accuracy

Support the business short and long term growth strategy

Plan the warehouse resources in line with sales and marketing goals to ensure efficiency

Maintenance

Ensure that the warehouse facility is always in good repair state and is complying with certifications required as per the legislation such ASIB certificate; Smoke Vents etc.

Manage the maintenance schedule for warehouse equipment to ensure preventive maintenance

Ensure the servicing of the Ammonia plant happens regularly so  that refrigeration system (compressors) is maintained to avoid fridges/ freezers down time

Ensure adherence to fleet maintenance schedule

Management the outsourced maintenance service providers

Finance

Formulate and managing budgets

Manage the operational costs against the approved budgets

Optimize inventories to minimize costs and improve customer service levels

Ensure best service levels are achieved as per the SLA

Capex for new projects and equipment

Compile stock reports every month end (Cost of sales

Human Resources

Staff recruitments

Maintain acceptable leave balances through leave plan

Perform performance reviews through balanced score-cards

Drive staff training and development together with the Learning and Development department

Preside / initiate in disciplinary hearings

Attending arbitrations at the bargaining council / CCMA

Compile and submit payroll

Sit in management and shopsteward’s meetings

Occupational Health and Safety

Ensure full compliance with the occupational health and safety act

Representative 16.2 as per the Organisational OHS organogram

Ensure staff medical checks are done as per schedule

Create safety awareness to prevent injuries on duty 

Achievements

Reduced the cost of sales by an average of 10% month on month compared to previous year

Reduced purchasing costs from an average of R22 million monthly to an average of R12 million monthly

Developed and implemented standard operating procedures.

Reduced stock write-offs from over R2 million per month to about R20k per month through systems and processes improvement.

Reviewed and improved security controls to minimize theft

Through strict controls we intercepted three syndicates (theft) and the culprits were dismissed

Improved the dry Warehouse layout design to improve productivity.

Reduced employment costs by eliminating repetition of duties. Reduced employment cost by R100k compared to the previous financial year

Reduced flight delays by ensuring the timeous availability of stock for production to ensure smooth operation.

Part of the Food Safety Committee that achieved the ISO22000 accreditation.

Successfully managed the development and implementation of batch management project to improve traceability

Currently heading the RF Scanning project (in progress)

Reporting to:  National Operations Director at the Head Office

Warehouse Size : 22000 m2

SKU lines : More than 2000

Staff Compliment : Inbound Manager; Two Receiving supervisors;  Outbound Manager Two Outbound supervisors; Inventory Manager ; Two Inventory controllers; Transport Manager; Four Transport supervisors;  Customer Services  Manager ; Customer services supervisor and  Expense Administrator

Warehouse Operations:

Leading the Distribution Centre Management team.

Developing operational processes and systems.

Ensuring smooth and efficient running of the distribution centre.

Ensuring daily stock receipts are posted on the system and POD’s are signed and sent to Debtors.

Managing customer service levels (On-time, delivery reliability and order-fills).

Building and maintaining sound relations with the markets (customers).

Managing inventories.

Managing imports and exports.

Minimising distribution costs / expenses through cost saving initiatives.

Working closely with the Buying, HR and Finance departments.

Driving DC sales by minimising delivery discrepancies.

Minimising DC out-of-stocks by ensuring inventory accuracy.

Preparing and managing scorecards for the department Managers and Supervisors.

Ensuring maximum productivity through effective people management.

Fostering and developing team culture through participative management.

Ensuring that the DC meets the targets in line with the client’s SLA.

Managing building and fleet maintenance.

Managing security services.

Ensuring that health and safety procedures are adhered to as per the legislation (OHS Act).

Managing the supplier relationship.

Managing GKN account: Ensuring weekly reconciliation of pallets and signing off invoices.

Conducting staff performance reviews and appraisals.

Performing salary reviews.

Ensuring that all equipment is well maintained and in good order.

Transportation and Fleet:

Compile and managing delivery schedule (Routing).

Ensuring efficient fuel and vehicle maintenance costs are in line with budget (l/100km and cents/km).

Handling vehicle R&M (costs/km).

Ensure all vehicles are dispatched on time

Ensure that all km planned vs actual are declared daily.

Investigations to verify and resolve customer or shipper complaints.

Manage fuel consumptions and ensure compliance with set standards.

Ensure that all POD’s are debriefed daily

Implement schedule and policy changes.

Formulate and implement policies, procedures, goals, and objectives.

Monitor spending to ensure that expenses are consistent with approved budgets.

Conduct thorough accident reporting as well as follow-up on repair and investigation on incidents.

Analyze expenditures and other financial information in order to develop plans, policies, and budgets for increasing profits and improving services.

Manage diesel cards and reconcile fuel against receipts .

Responsible for tyre maintenance and management

Finance:

Managing operations costs in line with the budget.

Preparing and implementing budgets.

Compiling DC daily, weekly and monthly reports (Management accounts, audits and KPIs).

Presenting financial results to the Board of Directors after every month-end (financial reviews).

Conducting fuel and kilometre reconciliation for the fleet.

Drive profitability of the DC

Investigating cost overruns and instituting countermeasures to prevent further overruns.

Ensuring that all expenditures are recorded under the correct period and under the correct account line.

Quality:

Ensuring that the DC meets DQSP (Digistics Quality Standards and Procedures) guidelines.

Ensuring adherence to cold chain SOP’s: Food safety / security program and operation processes in line with DQSP.

Assisting with quarterly internal and external audits.

Ensuring that compressors, backup generators and fridges are maintained regularly.

Managing pest control.

Conduct food safety meetings

Conduct DC internal audits

Action all audit findings to ensure that all gaps are closed

Human Resources:

Recruiting, training and developing staff.

Conducting performance reviews.

Handling payroll, including calculating the monthly staff incentives based on the scorecards).

Handling disciplinary and grievance hearings.

Conduct monthly shop stewards and management meetings

Deal with staff grievances

People Management:

Ensuring all staff has scorecards.

Ensuring staff are held to account.

Ensuring compliance with all company procedures.

Holding monthly staff meetings.

Resolving staff issues and queries promptly.

Ensuring continuous training and development of staff.

Achievements

Improved on-time deliveries from 88% to 97% average.

Improved delivery reliability from 89% to 95% average.

Turned the DC around to report profits for the first time in its existence

Improved the audit results (internal and external).

Reduced the transport costs by revising delivery schedule (Route planning).

Reduced most of the variable costs through daily monitoring and driving efficiency

Reporting to : Inbound Logistics Manager

Warehouse size : 65000m2

SKU Lines : More than 12000

Staff Compliment : 4 Inventory controllers; 2 Reverse Logistics Controllers and 86 general staff

Directly managing a staff complement of more than 80.

Improving and managing systems, policies and procedures.

Driving operational efficiency (In line with budgets).

Managing stock ageing and obsolescent stock in the warehouse.

Managing the scanability of products.

Managing the Inbound Service Levels.

Managing quality as per the company quality standards.

Managing customer and supplier relationships (Internal and external).

Ensuring quick turn-around of supplier trucks.

Managing inbound operations.

Managing the staff shop.

Setting up and maintaining BIN locations.

Managing cycle counts and wall to wall stock takes.

Investigating stock discrepancies.

Handling customer queries and customer returns.

Managing stock adjustments.

Authorising stock upliftment for returns.

Managing the equipment (Scanners, Power Pallets and Forklifts).

Managing customer service levels.

People management.

Despatch:

Route planning.

Directly managing 75 Loading and Dispatch Admin staff.

Manage a fleet of 80 trucks

Manage distribution for more than 400 destinations / retail outlets

Generating invoices.

Ensuring timeous departure of trucks.

Scheduling Drivers.

Calculating fuel consumption and Driver kilometers.

Ensuring trucks are serviced as per maintenance schedule.

Achievements

Reduced shrinkage from more than R1 million per month to an average of R60k per month.

Reduced lost sales due to incorrect SOH.

Redesigned the warehouse layout to improve productivity

Improved processes for both inventory and reverse logistics.

Improved on-time deliveries by 5%.

Reduced shorts on delivery by developing and implementing efficient checking processes.

Feb 2006 – April 2007

Nelspruit, South Africa

Receiving and Inventory Controller

Reporting to: Inbound Logistics Manager

Warehouse size: 21000m2

Staff Compliment: One Receiving supervisor; Two Inventory supervisors; Inbound Scheduling Supervisor and One Warehouse Supervisor and 60 permanent staff  and 60 outsourced staff.

Directly managing a staff complement of more than 60.

2nd in Charge to the Warehouse Logistics Manager.

Improving processes and productivity through effectively managing staff.

Managing supplier relations.

Ensuring that all goods are received and stored correctly.

Ensuring quick supplier turn-around time.

Measuring supplier performance.

Coordinating stock takes.

Scheduling and managing perpetual counts.

Investigating stock discrepancies.             .

Authorising physical stock adjustments.

Ensuring maximum utilisation of warehouse facilities.

Minimising breakages and stock loses.

Equipment control.

Maintaining good housekeeping standards.

Inventory Controller (Junior Management Level)

The Spar Group Ltd

Oct 2000 – Feb 2006

Customer Service Centre consultant

Dion Stores (Greenacres Mall)

Nov 1998 –  Aug 2000