Support and administration, key account, customer service

Provide highquality customer service to online sports betting and casino patrons

Answer customer inquiries via phone email and live chat

• Assist customers in navigating the website and using betting/casino features
• Handle and resolve customer complaints in a professional manner
• Collaborate with other departments to escalate and resolve complex customer issues
• Identify potential problem gamblers and provide resources for responsible gambling
• Process customer deposits and withdrawals efficiently and accurately
• Maintain accurate records of customer interactions and transactions
• Stay up-to-date on industry trends and changes in rules/regulations
• Adhere to strict security protocols to protect customer data and financial information

Provide exceptional customer service to online sports betting and casino customers

Assist customers with account inquiries depositwithdrawal requests and technical issues

• Resolve customer complaints in a professional and timely manner
• Educate customers on various betting options and gaming rules
• Process customer transactions accurately and efficiently
• Maintain up-to-date knowledge of sports events and casino games
• Monitor customer accounts for fraud or suspicious activity
• Collaborate with other departments to address customer needs
• Follow company policies and procedures to ensure compliance with regulations
• Continuously strive to improve customer satisfaction and retention rates

Provide excellent customer service to online sports betting and casino customers

Respond to customer inquiries via phone email and live chat

• Assist customers with account management, deposits, withdrawals, and technical issues
• Educate customers on available promotions, bonuses, and loyalty programs
• Resolve customer complaints and issues in a professional and timely manner
• Maintain a high level of product knowledge to effectively communicate with customers
• Process customer transactions accurately and efficiently
• Work collaboratively with other departments to ensure customer satisfaction
• Adhere to company policies and procedures to ensure compliance with regulations
• Stay up-to-date on industry trends and developments to better assist customers.

• Ensuring the correct paperwork is in place for shipment.
• Also monitor freight throughout the export process and report to the manger.
• Handle office interactions with outside visitors. this includes greeting and directing guests answering phone inquiries- and handling requests or complaints in a professional manner
• dispatching drivers for collections
• keeping the records of creditors and debtors 
• cashing up befor closing 

• Contacting potential or existing customers to inform them about a product or service using scripts.
• Answering Questions about products or the company .
• Asking Questions to understand customer retirements and close sales

• Arranging bookings- providing Quotation for exporting or importing
• Tracking and tracing shipments movement,
• sending POD's
• Quotations and invoices
• Liaising with customs for ,clearance,
• Retrieving customs sheet- vat and duties Invoices or SAD 500
• Up selling
• Maintaining and developing good relationship with customers through personal contact- meetings or via telephone
• Display efficiency in gathering market and customer info to enable negotiations
• regarding variations,