Admin Officer, Claim Administrator, Business Support & Customer Care Administrator, Media Assistant

• Review claim documentation to ensure all required information is present for processing
• Organize the insurance process across departments, monitor claims, and provide metrics reporting
• File claims, enter data, and update databases with current daily information
• Respond to all email and phone inquiries within SLA
• Determine claim eligibility based on the terms of insurance policies
• Review medical records to verify support for claims
• Process payments to claimants as per policy terms
• Inform clients about claim statuses, payment amounts, and relevant updates
• Identify and resolve errors, omissions, or discrepancies in claims
• Handle claims efficiently while maintaining accuracy and completeness
• Communicate with claimants, providers, and stakeholders regarding claim updates
• Pre-assess funeral and group claims within SLA
• Prepare monthly reports on paid claims
• Develop statistical claims reports, monitor trends, and analyze site data
• Verify the accuracy of group risk claim payment estimates before processing

• Providing administrative and clerical support. Help build rapport with clients and media outlets. Assisting in implementing, monitoring and troubleshooting media projects.

Key responsibilities:

• Assist Media Analyst, Digital Marketing Specialist and Media buyer
• Taking minutes
• Assist Marketing Group Executive Director with day to day duties
• Ensuring billing procedure run smoothly
• Resolve issues and help build strong relationships with media outlets.
• Web administration ( testing quoting platforms, upload wed content, liaising with supplies)
• Analytic reports
• Competitor Analysis
• Entering data into client data bases.
• Ensuring set deadlines are met.
• Social media communication management (Responsible to comment on Clientele’s social media platforms e.g. Facebook and twitter.
• Assistant to Group Marketing Executive and Senior Media Manager

• To ensure that claims are completed effectively and on time

Key responsibilities:

• Offering advice about making claims.
• Responsible for managing the claims process and ensuring all claims are dealt with in a timely and accurate manner.
• Manage workload in the claims area to meet deadlines and prevent a backlog for settlement.
• New claims check the following (status of the claim, transactions to see if the policy is up to date, check the risk and if the policy was underwritten.
• Send Claim documents to Claimant via fax or email (there are specific documents we require depending if it is a natural, unnatural or disability claim) and register the claim on the system.
• Once documents are received we communicate with our clients to ensure them we have the documents and inform them that claim is being assessed.
• Load the claim on EDH/Veritas/Censes.
• Send claims notification to relevant department
• Send claim assessment sheet to collection (finance) department.
• Liaising with a range of professionals including the police and medical staff, requesting medical history if natural or disability claim and post mo-term if unnatural claim.

• Assisting with time and daily management, scheduling of meetings, correspondence, and note-taking.

Key responsibilities:

• Organizing and maintaining diaries and making appointments.
• Organizing and attending meetings and ensuring the manager is well prepared for meetings.
• Liaising with clients, suppliers and other staff.
• Devising and maintaining office systems, including data management and filing.
• Arranging travel and accommodation.
• Screening phone calls, inquiries and requests, and handling them when appropriate.
• Meeting and greeting visitors at all levels of seniority..
• Dealing with incoming email, faxes and post, often corresponding on behalf of the manager.

• To assist with the administration of the business and ensuring the day to day smooth running of the business.

Key responsibilities:

• Administer all reservations and cancellations.
• Fulfill all reasonable requests from guest to ensure their comfort, satisfaction and safety.
• Report any maintenance issues immediately to line manager
• Provide reports, as required, for housekeepers and management
• Greeted visitors and provided them with required information
• Responsible for evacuation, Encase of emergency, acting as first.