Head of Credit/Debtors/Accounts Receivable

• With input from other internal stakeholders, develop and recommend credit risk management policies across the full credit life cycle for approval by Senior Management
•  Review all billing including TBS Group and all other billings.
• The management of Credit vetting, Credit control, Bad debt collections all aspects of intense customer care inclusive of retention of accounts and risk claims of lost rental units as well as all additional sales to existing client Reporting at an executive level to board members and a direct report to the CEO.
• Monitoring Debtors exposure at Branches nationally taking into account Customers of varied size Industry and Risk
• Approving unblocking of Orders as appropriate
•  Review all billing including the TBS Group, and all other billings.
• All billing to be done in terms of the client agreement
• Approve billings packs and ensure once the billing packs have been approved that they are submitted to the relevant clients
• Ensure that the statements are sent out to all customers.
• The debtors control is reconciled to the debtors listing on a monthly basis and all discrepancies investigated and corrected.
•  Ensure that branches are submitting invoicing in a similar manner to the above requirements
•  Support and assist the CEO with all required audit procedures and processeslEnsure all relevant Standard Operating Procedures
• Conducting Customer Visits in order to facilitate prompt Credit Extension whilst reducing Risk
• Daily interaction with Sales Staff including liaising with Relationship Managers in order to facilitate collection of information for Credit and Finance Applications
•  Managing and monitoring effective Legal Action
•  Monitoring and reporting on Bad Debt Provisions and Write-Off’s
• Liaising with Attorneys on a regular basis regarding Overdue Collection Reporting status
•  Ensuring:
• Compliance of Company’s Credit Policy and mentoring Controllers nationally
• Adequacy of Risk Management Systems and Processes
• Credit Controllers are equipped with relevant training required in order to undertake their job requirements on a national /Global basis

• Dealing with Tanzania, Nigeria, Lagos, Botswana, Lusaka,60% Imports & Exports
• Monitor Debtors/Creditors exposure at branches nationally taking into account customers of varied size industry and risk.
• Review of Credit Facilities to facilitate trade.
• Approve unblocking of orders as appropriate.
• Management and control of debtors for all branches nationally.
• Customer visits in order to facilitate prompt credit extension while reducing risk.
• Daily interaction with sales staff liaising with relationship managers to facilitate collection of information for credit and finance applications
• Manage and monitor effective legal action.
• Monitor and report on bad debt provisions and writes offs.
• Liaise with attorneys on a regular basis on the overdue collection reporting status.
• Ensure compliance of the company’s credit policy, mentoring controllers nationally.
• Ensure adequacy of risk management systems and processes.
• Ensure that credit controllers are equipped with the relevant training required to undertake their job requirements on a national basis.
• Weekly, monthly, reporting to the executives on the company’s debtors book.
• Monitor AR collections and outstanding invoices provide management reports on each.
• Credit reviews of new and existing customers for the establishment and maintenance of appropriate credit limits and over line decisions 
• Determine proper action for those accounts determined uncollectible.
• Identify and manage conflict situations within designated team.
• Conduct receivables book reviews with relevant managers nationally on a monthly basis.
• Review credit control systems ,procedures, and policies nationally, recommend and implement new systems, approaches where required in order to ensure an efficient accounts receivable function and achievement of all required objectives.
• Ensure that all credit controllers liaise regularly with customers to resolve issues timely and to build good working relationships.
• Ensure that service level agreements are in place for key customers so that the rights and obligations of both parties are clearly defined.
• Train and manage staff to ensure that they have the skills required by the organization and are able to achieve their performance objectives.

• Develop a strong business focus and relationship with hospitals provincially, communicate and render continual support in order to facilitate discussions with the business in sourcing workable solutions.
• Liaise and attend meetings with other company functions necessary to perform your duties to aid credit control and business organizational development.
• Deal with problem accounts by communicating directly with the customer and establishing an appropriate course of action to ensure speedy settlement.
• Review credit control systems, procedures, and policies provincially, recommend and implement new systems, approaches where required in order to ensure an efficient accounts receivable function and achievement of all required objectives.
• Ensure that all credit controllers liaise regularly with customers to resolve issues timely and to build good working relationships.
• Ensure that service level agreements are in place for key customers so that the rights and obligations of both parties are clearly defined.
• Train and manage staff to ensure that they have the skills required by the organization and are able to achieve their performance objectives.
• Oversees the smooth running of the call centre to ensure that the objectives are met.
• Monitor daily portfolio and provide management reports track credit administration and regular client visits to improve on service delivery and improve relationships. Process documentation compliance with policies and procedures.
• Deal management review profile of portfolio.
• Provide accurate input to enable high level service.
• Reporting of key risk areas to the executives and developing strategies to improve current processes.
• Building upon the successful credit management process, developing and maintaining the national credit policy and stringent process of debt collection.
• Mitigating risk by enhancing and implementing policies, procedures and controls in the management and control of granting credit facilities.
• Monitor AR collections and outstanding invoices. Management Reports

• Develop a strong business focus and relationship with hospitals provincially, communicate and render continual support in order to facilitate discussions with the business in sourcing workable solutions.
• Regular visits to  the WCA  in order to build mutual relationships by strengthening the relationship with the Department of Labour’s WCA offices.
• Structured visits to the regions for knowledge sharing and transfer to promote continuous improvement and aligned approach across the group.
• Liaise and attend meetings with other company functions necessary to perform your duties to aid credit control and business organizational development.
• Deal with problem accounts by communicating directly with the customer and establishing an appropriate course of action to ensure speedy settlement.
• Review credit control systems , procedures, and policies provincially, recommend and implement new systems, approaches where required in order to ensure an efficient accounts receivable function and achievement of all required objectives.
• Ensure that all credit controllers liaise regularly with customers to resolve issues timely and to build good working relationships.
• Ensure that service level agreements are in place for key customers so that the rights and obligations of both parties are clearly defined.
• Train and manage staff to ensure that they have the skills required by the organization and are able to achieve their performance objectives.
• Oversees the smooth running of the call centre to ensure that the objectives are met.
• Monitor daily portfolio and provide management reports track credit administration and regular client visits to improve on service delivery and improve relationships. Process documentation compliance with policies and procedures.
• Deal management review profile of portfolio.
• Provide accurate input to enable high level service.
• Reporting of key risk areas to the executives and developing strategies to improve current processes.
• Building upon the successful credit management process, developing and maintaining the national credit policy and stringent process of debt collection.
• Mitigating risk by enhancing and implementing policies, procedures and controls in the management and control of granting credit facilities.
• Monitor AR collections and outstanding invoices. Provide management reports on each

• Review and set collection targets nationally in order to ensure overall debtor days outstanding are achieved.
• Review actual collections against targets in all regions and implement corrective actions in order to ensure that forecast collections are achieved.
• Deal with problem accounts by communicating directly with the customer and establishing an appropriate course of action to ensure speedy settlement.
• Review credit control systems, procedures, and policies nationally, recommend and implement new systems, approaches where required in order to ensure an efficient accounts receivable function and achievement of all required objectives.
• Ensure that all credit controllers liaise regularly with customers to resolve issues timely and to build good working relationships.
• Ensure that service level agreements are in place for key customers so that the rights and obligations of both parties are clearly defined.
• Train and manage staff to ensure that they have the skills required by the organization and are able to achieve their performance objectives.
• Oversees the smooth running of the call centre to ensure that the objectives are met
• Monitor daily portfolio and provide management reports track credit administration and regular client visits to improve on service delivery and improve relationships. Process documentation compliance with policies and procedures
• Deal management review profile of portfolio.
• Provide accurate input to enable high level service.
• Reporting of key risk areas to the executives and developing strategies to improve current processes.
• Building upon the successful credit management process, developing and maintaining the national credit policy and stringent process of debt collection
• Mitigating risk by enhancing and implementing policies, procedures and controls in the management and control of granting credit facilities. 
• Monitor AR collections and outstanding invoices. Provide management reports on each 
• Credit reviews of new and existing customers for the establishment and maintenance of appropriate credit limits and over line decisions 
• Determine proper action for those accounts determined uncollectible.
• Manage relationships with outside financial vendors providing leasing and channel financing programs to customers
• Conduct receivables book reviews with relevant managers nationally on a monthly basis

• Management of a credit portfolio to control and manage risk to the business by analyzing proposals and determining within mandate whether the risk is acceptable or referring to a higher mandate with a recommendation.
• Ongoing review and management customers within portfolio.
• Upgrade and renewal of current credit facilities as well as credit guidance and advise to business units.
• Provide advice on presentation of credit finance applications on order to short  circuit the process.
• Customer visits in order to facilitate prompt credit extension while reducing risk.
• Daily interaction with sales staff liaising with relationship managers to facilitate collection of information for credit and finance applications.
• Pro-active engagements with the AGM of Credit to assist single individuals and Corporate clients to obtain finance on a higher mandate level.
• Managing workflow so that reply times are not negatively influenced when application volumes increase.
• To ensure that all decisions on deals are made as speedily as possible, without compromising the validity of the decision made. 
• Continuously striving to better turn-around times by finding new and innovative ways of streamlining the process.
• Ensuring the minimum approval ratio as set per each individual is met on a monthly basis. 
• Making decisions on “over-rides” when necessary, in order to fulfil the approval quotient.
• Re-structure deals in order to accommodate the market, as well as keep the risk to the Bank at a minimum.
• Liaising with marketers and dealers at times, in order to re-appraise declined or pending deals as well as modifying the conditions of approval for specific deals.
• Identify lack of competency and/or skills of team leaders and take appropriate action i.e. training/poor performance management action.
• Address escalated training requirements from team leaders with regards to Credit assessment and addressing it effectively.
• Identify and manage conflict situations within designated team.
• Familiarize yourself with the human resources policies and procedures and act accordingly at all times.
• Familiarize yourself with the recruitment policy and act accordingly at all times

Previous position held:

Business Development Manager-Finance

• Acquire profitable new business and increase market share by prospecting for new business.
• Building and maintaining relationships with existing customers
• Providing financial solutions to meet customer needs.
• Delivering outstanding customer service to customer.
• Build and maintain acceptable relationships with nominated dealerships within own portfolio/region
• Focus on Finance & Insurance Managers, Sales Managers and Sales People and any other role players in the dealership to ensure inflow of applications
• Assist with the arrangements of dealer promotions and functions as required
• Escalate conflict and exceptions with dealers to management
• Negotiate, communicate and manage own business plan with guidance from senior consultant
• Obtain referrals from allocated dealerships
• Promote and market all products for Wesbank. 
• Maintain relationships/support from dealers to obtain market share 
• Negotiate physical calling programme to meet agreed outcome.
• Manage client report in terms of sighting and capturing of deals to ensure capture ratio is achieved with guidance from senior consultant
• Manage margin to ensure profitability to Wesbank
• Promote and support special schemes to strengthen dealership relations
• Educate dealerships on bank products and procedures
• Identify client training needs by identifying the gap and arranging the required training
• Lead, Mentor and develop staff.
• Ensuring good quality business and that the product range was presented correctly
• planning of special projects within the bank
• Being innovative in creating and promoting good relationships

Company Achievements

• Analysed the highest number of corporate credit applications resulting in company’s targets and profitability to be increased in a month.
• Implemented a fraud alert system saved the company a loss of R15 million rand by identifying a fraudulent transaction and getting this system approved by the board.
• Implemented a new advanced collection system and automated executive reports resulting in reduction in company’s debts as well as integrity of executive reports.
• Received the credit manager award for winning a property development deal for Imperial bank estimated at 250 million.
• Reduced the debtor days from 72 days to 35 days in a span of 4 months as well as the company’s debtor’s book by 70%.