Occupational Health and Safety Consultation : Operations Manager From 2025-01 To Current
Duties
Summary
Senior-level operations, compliance, and executive support specialist overseeing the day-to-day management of IHSS Africa, a division of the Veers Group. Responsible for driving operational efficiency, ensuring OHS legislative compliance, and providing strategic executive business support to the Group Directors and Senior Leadership Team. Act as a key liaison between internal departments, external clients, and regulatory bodies.
Core Competencies:
? Multi-site Operations Management
? Health & Safety Compliance (OHS Act, SANS, ISO)
? Executive Business Support & Reporting
? Client Relationship Management
? Project Coordination & Delivery Oversight
? Financial Administration & Budget Monitoring
? Strategic Business Planning Support
? Document Control & Quality Assurance
? Compliance File Management (Fire Systems, OHS, Environmental)
? Internal Communications & Stakeholder Engagement
Key Responsibilities:
? Conducting OHS compliance inspections and audits, with detailed reporting and recommendations
? Developing and maintaining client-specific Health and Safety Management Systems
? Facilitating H&S committee establishment, meetings, and statutory appointments
? Drafting risk assessments, safe work procedures, and emergency preparedness plans
? Managing contractor safety and site-specific safety file preparation
? Conducting training, incident investigations, and HR support when required
? Overseeing consultant performance, ensuring KPI and quality standards
? Driving client engagement and revenue growth through service excellence
? Leading internal process improvements and ensuring up-to-date compliance with evolving OHS regulations
Managing customer relations for operations for Regional & National Contracts (mentioning a view):
? CMVAS Group
? The Capital Hotel Group
? Jozi Housing
? iThemba Properties
? Peermont Group Hotel & Casinos
? Black Bricks Hotel
? Verve Water
Key Achievements:
? Improved operational efficiency by streamlining scheduling, reporting, and project tracking processes.
? Contributed to securing new business through active involvement in tender preparation and client proposal development.
? Enhanced executive decision-making through improved reporting mechanisms and business intelligence support.
Fire Safety, Compliance and Equipment- and Systems installation : New Business Development Manager From 2024-07 To 2025-01
Duties
Summary
Responsible for driving revenue growth and expanding the client base within the fire protection and compliance sector. Focused on identifying new business opportunities, developing client relationships, and tailoring fire safety solutions for industrial, commercial, and property management clients.
Core Competencies:
? B2B Solution Selling
? Fire Protection & Compliance Sales (SANS, NFPA awareness)
? Client Relationship Management
? New Market Penetration
? Technical Proposal Development
? Site Assessment & Risk Profiling
? Tender and Bid Management
? Strategic Negotiation & Closing
? Sales Pipeline Management (CRM)
? Cross-functional Collaboration (Ops, Technical, Finance)
? Presentation & Communication Skills
? Regulatory Compliance Understanding (Fire Safety, OHS)
Key Responsibilities:
? Identified and pursued new business opportunities in the fire protection and compliance sector across commercial, industrial, and property management markets.
? Conducted site inspections and risk assessments to understand client fire safety needs and regulatory gaps.
? Developed and delivered tailored solutions covering fire detection, suppression, maintenance, and inspection services.
? Managed the full sales cycle from cold-calling, lead qualification, and client meetings through to contract negotiation and deal closure.
? Prepared detailed technical proposals, quotations, and tender documents in line with client and regulatory requirements.
? Built and maintained strong client relationships to ensure repeat business and client satisfaction.
? Provided technical guidance to clients regarding applicable fire safety standards (SANS, NFPA) and regulatory compliance obligations.
? Maintained accurate and up-to-date sales records, forecasts, and pipeline reports using internal CRM tools.
? Collaborated with operations, technical teams, and project managers to ensure seamless project handover and service delivery.
? Actively participated in marketing initiatives, industry networking events, and customer engagement campaigns.
Managing customer relations for operations for Regional & National Contracts (mentioning a view):
? CAFO Motoring Company
? Old Mutual Finance
? The Foschini Group
? Truworths
? ENGEN Petroleum
? Spar
Key Achievements:
? Consistently achieved and exceeded monthly and quarterly sales targets.
? Successfully secured contracts with high-value clients across multiple industry sectors.
? Played a key role in strengthening Fidelity SecureFire’s market presence in key regions through strategic business development initiatives.
Occupational Health and Safety Training : Enterprise Account Manager From 2022-06 To 2024-06
Duties
Summary
Responsible for managing and growing key enterprise accounts across multiple industries, with a focus on promoting NOSA’s SafetyCloud platform and integrated health and safety training, auditing, and compliance solutions. Focused on strategic client engagement, revenue growth, and long-term account retention.
Core Competencies:
? Enterprise Account Management
? B2B Sales & Client Retention
? Health and Safety Compliance Solutions
? Cloud-based Software Sales (SaaS)
? Contract Negotiation & Renewals
? Client Onboarding & Service Delivery Oversight
? Strategic Relationship Management
? Upselling & Cross-selling
? Pipeline & Revenue Forecasting
? Health, Safety & Compliance Training Solutions
? Stakeholder Engagement (OHS Managers, Procurement)
Key Responsibilities and Achievements:
? Managed a portfolio of large corporate and enterprise accounts across mining, manufacturing, retail, and property sectors.
? Acted as the primary point of contact for all client needs relating to NOSA training, auditing, SafetyCloud software subscriptions, and consulting services.
? Conducted needs assessments and client consultations to align NOSA’s service offerings with client-specific compliance, training, and reporting requirements.
? Developed account growth plans focused on renewals, upselling of additional services (training modules, audits, software licenses), and multi-site engagement.
? Managed contract negotiations, renewals, and service level agreements (SLAs) to secure revenue retention and expansion.
? Collaborated with training, audit, and software implementation teams to ensure seamless service delivery and client satisfaction.
? Provided SafetyCloud software demonstrations and facilitated user onboarding and product adoption across client sites.
? Monitored client usage, engagement levels, and compliance metrics, providing ongoing support and solution recommendations.
? Maintained accurate sales and account activity records using CRM tools and generated monthly pipeline and revenue forecasts for senior management.
Managing customer relations for operations for Regional & National Contracts (mentioning a view):
? Growthpoint (National)
? AEE (KZN)
? Redefine Properties (National)
? ENGEN Petroleum (National)
Fire and Compliance : Branch Manager / Business Development Manager and Health and Safety Specialist From 2018-10 To 2022-05
Duties
Summary
Led branch operations and business development for a fire protection and health & safety services provider, working closely with company leadership to drive performance, compliance, and client satisfaction. Combined operational oversight with technical health and safety consulting and proactive business growth strategies.
Core Competencies:
? BranchOperations Management
? Business Development & Revenue Growth
? Health & Safety Compliance Consulting
? Fire Safety Systems & Services (SANS, OHS Act)
? Strategic Reporting & Performance Feedback
? Executive Liaison (Director & General Manager)
? Risk Assessments & Site Inspections
? Proposal & Tender Preparation
? Budget Management & Cost Control
? Team Leadership & Staff Development
? Client Relationship Management
? Service Quality Assurance
Key Responsibilities and Achievements:
? Managed full branch operations including resource planning, staff supervision, service scheduling, and client engagement.
? Worked directly with the Director and General Manager daily to provide operational feedback, performance reports, and business development updates.
? Submitted detailed daily, weekly, and monthly reports on branch performance, sales targets, client feedback, operational challenges, and risk areas.
? Led business development initiatives, targeting new business in commercial, industrial, and property management sectors.
? Conducted health and safety audits, fire risk assessments, and regulatory compliance inspections
? Prepared and submitted proposals, tenders, and compliance documentation
? Oversaw project execution, ensuring service quality, regulatory compliance, and customer satisfaction.
? Managed budgets and operational expenses, driving profitability while maintaining high service standards.
? Mentored and coached branch staff to build capability in sales, service delivery, and compliance awareness.
Managing customer relations for operations for Regional & National Contracts (mentioning a view):
? SANBS
? FinBond
? Burger King
? McDonalds
? ABSA
Mining : SHEQ System Coordinator / Statistical Safety Analyst Human Resource Administrator to HR Director From 2016-03 To 2018-09
Duties
-
Summary:
Provided high-level operational, compliance, and executive support across Safety, Health, Environment, Quality (SHEQ) and executive leadership functions. Worked closely with the Managing Director, Operational Director, HSE Director, Quality Director, and HR Director to ensure regulatory compliance, efficient business operations, and effective executive coordination.
Core Competencies:
? SHEQ Compliance & Systems Coordination
? Executive Business Support (C-Suite Level)
? Health, Safety & Environmental Reporting
? Quality Management System Support
? Internal & External Stakeholder Liaison
? Risk Management & Compliance Monitoring
? Document Control & Report Preparation
? Calendar & Travel Management
? Internal Communications & Presentation Preparation
? Data Analysis & Decision Support
? Time-sensitive Problem Resolution
? Cross-functional Coordination
Key Responsibilities and Achievements:
Executive Support:
? Provided direct, confidential executive support to multiple directors, including the Managing Director and HSE Director.
? Managed sensitive, high-impact matters with discretion and sound judgment.
? Maintained complex daily calendars, coordinated cross-departmental meetings, and arranged travel and accommodation for executives.
? Drafted and prepared high-level internal and external communications, board materials, presentations, and official correspondence.
? Acted as the first point of contact for executive-level communications, professionally managing incoming queries and visitors.
? Ensured seamless scheduling, meeting logistics, and deadline management across departments.
Administrative Excellence:
? Produced high-quality documentation and reports using MS Word, Excel, and PowerPoint to support organizational objectives.
? Screened and routed calls, gathered business-critical information, and responded quickly to time-sensitive internal and external requests.
? Maintained and updated contact databases and communication logs to track stakeholder engagement.
SHEQ & System Coordination:
? Coordinated SHEQ compliance activities, including document control, audit preparation, and tracking of non-conformances and corrective actions.
? Supported executive decision-making by conducting research, compiling compliance data, and analyzing incident and audit reports.
? Collaborated across operational and support departments to drive adherence to company SHEQ procedures and legal standards.
? Actively contributed to process improvement initiatives and internal SHEQ system maintenance.
Music Specialists : Safety Manager /Business Development /Account Manager /Office Manager From 2016-04 To 2018-09
Duties
- Maintain and update all HR policies and procedures, ensuring the enforcement and adherence of these policies and procedures by advising and monitoring management and employees.
- Actively manage all workplace/stakeholder relationships by consulting and advising management and employees with regard to legislation, policies, procedures and best practice.
- Implement procedures and coaching for managers and employees on the Company's Performance Management principles in order to establish a performance driven culture.
- Assess existing departmental structures, systems and capabilities using relevant and applicable models and tools to facilitate Organisational Development and Change Management initiatives aligned to a strategic goals.
- Efficient management of the Employment Equity and Diversity processes.
- Drive and facilitate a strong team dynamic to ensure performance, productivity, and continuous improvement to workflow and processes.
- Facilitate and proactively manage the recruitment and selection processes within the expected turnaround time and legal requirements:
- Interviews are supported by competency based screening techniques aligned to the Key Performance Areas of the role.
- The workflow and procedures are consistently applied and benchmarked against best practice as well as legal requirements.
- Employee orientation is facilitated between the line manager and employee, ensuring that the values, as well as key policies and procedures of the Company are communicated.
- Remain apprised of all relevant and applicable amendments to labour legislation, provide an analysis of potential impact on the business and recommendation how to adapt policies and practices accordingly.
- Facilitated induction to all new employees on the company policies, procedures and all relevant information pertaining to the company
- Ad hoc projects that aligned to the annual HR priorities.
- Assists the director in Human Resource duties (warnings, training, etc.)
- Preparing and issuing employment contracts to new employees.
- Making sure that all employee records are accurate and well maintained.
- Updating both manual and electronic personnel records when employees personal details change. interpretation of the companies policies, providing consultation and advice on HR issues and concerns
- Liaison between the relevant office / work unit and Board of Directors regarding all HR related matters
- Assuring that employees actions and activities are compliant with relevant South African legislation, equal opportunity and diversity goals
- Developing and administering human resources plans and procedures that relate to company Safety files are prepared for major events preparing safety files and procedures for safe work on site on erection and building stages
- Compiling the following data about employees: payroll – such as hours worked, taxes, pension contributions and also timesheets.
- Setting up and maintaining all employee’s personnel files.
- Manage Human Resources administrative systems and processes
- Consistent and fair management of all labour relations legislation, processes and issues
- Ensure successful integration of employees through the development, application and maintenance of best practice orientation
- Managing and providing oversight of the safety program
- Managing all SHE related incidents
- Development of statistical analysis program regarding safety
- Provides appropriate safety and health, accident prevention, and investigation training for managers and supervisors.
- Development and Implementation and rollout of the Safety Management program to all employees on all levels
- Development of an Integrated Management System (IMS)
- Training and Development Agent
- Logistics / Procurement / Event Management
- Basic Bookkeeper – Preparing documentation for the Accountant
- Drafting of legal documentation – leasing of equipment on various sites
- Key Account Manager / Marketing- and Branding Manager
Project / Mining : Safety- & Contacts Administrator to Contracts Director & Contracts Manager People Logistics Administrator From 2011-01 To 2016-02
Duties
- People Logistics Administrator
- Assist in compiling the SHE Plan
- Assist with risk identification, evaluation, and development of safe work procedures.
- Ensure training needs are identified and implemented
- Training and Development Agent
- Recording of assessment scores electronically
- Conduct or have conducted a hazard analysis and take the necessary corrective action.
- Ensure that all accidents are properly recorded, reported, and investigated to company policies and procedures.
- Ensure Safety Meetings are held regularly and the results recorded.
- Conduct monthly inspections and submit the required reports.
- Ensure the contractors comply with the health and safety specifications.
- Where it is not possible to remove any remaining hazard/s you are to inform employees thereof and what precautionary action to be taken.
- Detailed mitigating measures are taken, and the procedures for their implementation to the Project Manager.
- The reporting system undertaken during construction and ensure effective reporting to management on the deviations identified and required action to be taken.
- Ensure the implementation with the Company System Procedures for Health and Safety.
- Shutdown administration support to the Site Manager and worked overtime if required.
- Receiving & scheduling external and internal visitors, and ensure compliance to security requirements. On their arrival I ensure to direct them to the relevant individual.
- Drafting of legal documentation – leasing of equipment on site
- Ensuring that the general office housekeeping is in order
- Producing documents, briefing papers, reports and safety signage
Online Media : Personal Assistant to COO / Inventory Manager From 2009-11 To 2010-12
Duties
- Customer liaison / Telephonic / Electronic Communication
- Drafting of legal documentation – leasing of equipment
- Receiving & scheduling external and internal visitors, and ensure compliance to security requirements. On their arrival I ensure to direct them to the relevant individual.
- Administrative Management & Diary Management ensuring that the meeting calendars are managed and up-to-date, as well as ensuring that the other individuals who need to attend the meeting are also well aware.
- Arranging Conference Calls / Office Coordinator
- Ensuring that the general office housekeeping is in order
- Time Management & Scheduling
- Setting / Reaching Deadlines for required clients
- Operational Duties (ensuring all sites to be up and running)
- Making sure all leave forms are correct and signed
- Monthly Feedback and Comments on the clients files
- Dealing with queries relating Sites that are off
- Making sure that all media mediums are in a good working condition
- Payments regarding: Field Agents; Site Rentals (Billboards; Scrollers; Brandmarks; Benches; Branding) TV Site Rental Payments
- Lease Agreements on Site Rentals
- Renewal / Review of terminated Site Rental contracts
- Diarise dates for renewals / reviews and terminations
- Making sure all contracts are up date and letters are issued where needed to renew/review/terminate
- Training and Development Agent
- Keep track of the daily technical reports (for all Sites) are updated accordingly.
- Issue purchase order numbers for jobs to be executed
- Liaise with DSTV for problems and queries regarding Decoders, etc.
- Escalating problems with all media mediums to sort this out as soon as possible
- Making sure that all schedules are in a good working order and that they are up to date Screening telephone calls, enquiries and requests, and handling them when appropriate;
- Carrying out background research and presenting findings;
- Producing documents, briefing papers, reports and presentations;
- Organising and attending meetings and ensuring their manager is well-prepared for meetings;
- Devising and maintaining office systems, including data management, filing, etc.;
- Arranging travel and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations.
- Taking on some of the manager's responsibilities and working more closely with management; Training to new staff
Law Enforcement : Personal Assistant to Director / Debt Counsellor / Legal Secretary From 2005-04 To 2009-10
Duties
- Receiving & scheduling external and internal visitors, and ensure compliance to security requirements. On their arrival I ensure to direct them to the relevant individual.
- Office Administration / Telephonic / Electronic Communication
- Preparation of Legal Court Documentation for the Magistrate’s Court
- Queries to be dealt with effectively, efficiently and on time
- Ensuring that the general office housekeeping is in order
- Training to new staff
- Training and Development Agent
- Monthly Feedback and Comments on the clients files
- Receipt of Instruction – Updating the system with the clients details
- Keeping all clients up to date with a progress report
- Preparation of needed documentation
- Documentation sent via Registered post
- Finances of clients and Petty Cash
- Effective Diary Management ensuring that the meeting calendars are managed and up-to-date, as well as ensuring that the other individuals who need to attend the meeting are also well aware.
- Minutes of meetings are done when required, preparation and proof reading of papers. Agendas, distribution of documentation packs and briefing notes prior to the meeting required is sent.
- Legal Secretary / Litigation
- Conveyancing Secretary & Team Leader of the Bonds Department
- 3rd Party Claims Secretary
- Accuracy of Information (banks, agents, clients, attorneys, bond originators)
- Drafting of legal documentation for the Deeds Office / Banks / Transferring Attorney
- Post / Diary Management Training and Development Agent
- Handling of Queries & conflict situations
- Compiling Training Manuals for new employees
- Monthly Reports (banks, agents, clients, attorneys)
- Contact the client (within 24hrs) and keeping the client up to date
- Preparation of documentation needed for Registration
- Request Costs from client and other attorneys
- Customer liaison Excellent administrative skills
- Dictaphone Skills
Facilities Services : Personal Assistant to Directors / Skills Development Facilitator From 2003-12 To 2005-03
Duties
- Receiving & scheduling external and internal visitors, and ensure compliance to security requirements. On their arrival I ensure to direct them to the relevant individual.
- Arranging Conference Calls
- Ensuring that the general office housekeeping is in order
- Office Administration Management
- Discretion & Confidentiality is very important
- Effective Diary Management ensuring that the meeting calendars are managed and up-to-date, as well as ensuring that the other individuals who need to attend the meeting are also well aware.
- Office Co-ordination
- Time Management & Scheduling
- Ability to deal with conflict situations
- Minutes of meetings are done when required, preparation and proof reading of papers. Agendas, distribution of documentation packs and briefing notes prior to the meeting required is sent.
- Sending out the Agendas prior to meetings
- Travel Arrangements (National) ensuring the traveler received all the correct documentation, transport, petty cash and accommodation is in place
- Scheduling Appointments for all Managing Members & Directors