Manufacturing : Quality Manager and Environmental Manager From February 1991 To December 2003
Duties
Quality Management (ISO 9001)
Internal Auditing function - (this included the scheduling, planning, conducting and reporting aspects) as well as facilitating external and certification audits.
Development and delivery of an internal course for training of internal auditors.
Establishment and maintenance of Corrective and Preventative action registers, including close out and follow up.
Customer complaint investigation and follow up through holding of formal reviews.
Management Reviews coordination including input report, review meeting and follow up actioning.
Close liaison with Purchasing to conduct supplier audits for re-evaluation and approval of new suppliers.
Close liaison with the HR department to ensure Competence, Awareness and Training element was compliant.
Development and delivery of quality awareness course for internal delivery.
Responsible for the formal development of QMS system documentation and the control thereof.
Establishment and maintenance of formal archives for record keeping.
Management of the Inspection, measuring and testing equipment in the plant.
Management of physical testing laboratory and staff ( quality control hold point and testing of new raw materials )
Management of In-process quality inspectors (in process controls and process specification development).
Achievements
Implementation and Maintenance of SABS ISO 9001:2000 certified Quality Management System (QMS).
Environmental Management (ISO 14001):
Setting up of the Impacts & Aspects Register and the Legal & Other Requirements Register.
Establishing, prioritising and monitoring of Environmental Management Programmes to mitigate impacts identified.
Correspondence with Stakeholders and the facilitation of internal staff communication on environmental matters.
Arranging for the testing of impacts by third party bodies as well as the internal monitoring of these and other identified impacts.
Internal auditing function (this included the scheduling, planning, conducting and reporting aspects) as well as facilitating external and certification audits.
Development and delivery of an internal course for training of internal auditors.
Establishment and maintenance of Corrective and Preventative action registers, including close out and follow up.
Management Reviews coordination including input report, review meeting and follow up actioning.
Close liaison with the HR department to ensure Competence, Awareness and Training element was compliant.
Responsible for the formal development of QMS system documentation and the control thereof.
Establishment and maintenance of formal archives for record keeping.
Achievement
Implementation and Maintenance of SAZ ISO 14001 certified Environmental Management System (EMS).
Technical Management:
Up-grading of Laboratory to meet specific testing requirements.
Monitoring of tests performed.
Liaison with the SABS and SAZ for certification audits and testing.
Management of Quality department personnel and budget.
Achievement
Product Mark certification and maintenance (SABS 1173 conveyor belting and SABS 974 rubber joint seals).
Quality Controller - 1993-1995:
Quality Control
Design and implement quality control plans in the production processes.
Mapping and documentation of the various production processes with flow charts to develop formal documentation for these processes.
Design control charts for use in the production processes for collection of process data.
Implement statistical sampling methods of receiving, and in-process inspection.
Liaise with factory manager on out of control processes.
Use quality control tools to problem solve (ishikawa diagrams, brain storming, flow charts etc).
Supervised quality control in physical testing laboratory.
Review of product specifications for inclusion of quality control criteria.
Compilation of material wastage and scrap statistics throughout the production plant.
Analysis of defects to increase production yield figures.
Technical:
Developed and designed new rubber compounds specifications.
Maintenance of Rubber compound formulations.
Issuing of mixing documents.
Developed product and process specification.
Technical troubleshooting and problem solving on shop floor (mixing,
calendering, extruding, rubberlining, moulding and hose building).
Technical Assistant - 1991 - 1993:
Technical Management
Developed and designed new rubber compounds specifications.
Developed product and process specification.
Issuing of mixing documents.
Technical troubleshooting and problem solving on shop floor (mixing,
calendaring, extruding, rubberlining, moulding and hose building).
Supervised quality control in physical testing laboratory.
Tolling : Risk Specialist , Lead Auditor , Quality Auditor From 2012-5 To Current
Duties
Risk Specialist (October 2021 to present)
- Enterprise risk management (ISO 31000)
Identification ,analysis, assessment , treatment and monitoring.
Risk champion establishment and coordination throughout the business.
Reporting to the business on risk matters (risk profile , treatment plans).
Risk register management.
Training and communication.
Performing compliance audits in the business against the requirements of ISO 9001 and ISO 20000-1.
Lead Auditor ( December 2013- October 2021)
Performance of internal audit function in the business including the annual planning , scheduling , fieldwork , reporting , and follow up.
Training of junior auditors and leading the audit team
Assisting in the conducting of risk assessment workshops throughout the business to establish and update the risk register.
Quality Auditor (June 2012- November 2013)
Maintain and Implement the Approved Contractual Audit Plan and ensure timeous submission to the Employer’s Representative.
Plan and conduct the Annual Quality Audit Schedule for all ETC processes at all facilities and ensure a 100% adherence to the planned schedule.
Work with the departments audited to resolve compliance issues, provide recommendations, communication on status of action resolution and bringing to management issues that require attention tracking corrective actions.
Measure the effectiveness of the ETC’s quality management system and report on audit findings in terms of closure rate and TAT in accordance with QESH KPI’s.
Provide guidance and assistance for auditee(s) on implementing effective corrective actions.
Perform necessary follow-up which include communicating with auditee(s) on status of action resolution.
Prepare well-structured and logical audit agendas/plans, final audit reports/findings and distribute as necessary.
Ad-hoc supplier audits as required.
Assist the Quality Manager / QESH Executive with any QMS related task assigned.
Business process audit/optimisation: Optimised processes, managing recurrence of non-conformances and adding value preventative actions
Manufacturing : Quality Manager From 2011-02 To 2011-4
Duties
Key result areas:
Conduct internal audits for the both factories - (this includes the scheduling, planning, conducting and reporting aspects) as well as facilitating external and certification audits.
Assist the company to implement the Food Safety Management System and achieve third party certification. This will include the integration with the QMS and the development of documentation as well as a HACCP plan.
Material
Identify areas in the production process that are causes for process variation and assist in the control of material i.e. minimize material wastage.
Implement training programme to improve awareness of the impact of quality, house keeping and safety on the business survival
Coordinate efforts track progress for training against training matrices
Consumer Health : Quality Manager From 2011-5 To 2012-5
Duties
Key Result Areas
- Management of the Quality Assurance Department
Manage the quality assurance department in ensuring adequate skilled resources and processes are in place to enable a service offering to the business.
Maintain the department budget in line with policy and directives.
- Standard Operating Procedures
Manage and control the SOP System, ensure that required SOPs are initiated, implemented, reviewed and updated if required and reflect current business practices
Manage and maintain the Change Control System
Ensure reviews are conducted on a monthly basis.
Manage process flows by identifying, initiating and implementing new process flows.
Review current process flows for applicability to current business practices, and if required, update and implement them.
Validation
Manage the validation process to ensure compliance of equipment, product and consistency of data collection and forecasting.
Manage the non-conformance system by ensuring Non-Conformances are initiated, reviewed and evaluated.
Ensure that corrective actions are implemented and effective.
Evaluate and report on trends.
Audits
Manage the Internal audit system according to the required Standards ISO 9001 and client requirements.
Compile respective reports with suggested corrective actions and ensure that corrective actions are implemented within required timelines, and are effective.
Trend Non-Conformances and identify problem areas.
Manage the client audit process.
Audit suppliers/ outsourced services to ensure RTT’s requirements are achieved.
Determine training needs for the company to ensure continuous quality improvement.
Recommend training needs to improve quality knowledge and expertise of employees.
RDC and SA Distribution Centers
Discuss Quality (MS) matters with RDC Branch Manager’s and responsible Pharmacists
Sales - Marketing : Sales Engineer From 2004-1 To 2004-6
Duties
- Marketing and Sales Management
Promoted awareness of the General Beltings brand.
Monitored competitor activity, and collected market intelligence on pricing and product quality and acceptance.
Identified and developed product synergy relationships with the aim of appointing a distributor.
Coordinated complete response of all tender enquiry requirements.
Quoted potential clients.
Communicated order progress to client of order.
Visited selected mining and project houses to identify purchasing policies /patterns, and develop customer relations.
Monthly reporting on office performance.
Achievements
Established a fully functional office in, Sandton, Johannesburg.
Identified a potential distributor for conveyor belting and drafted formal agreement.
Penetrated the S.A. market in the Thabazimbi area and made the first sales into this area for General Beltings.
Manufacturing Mining Equipment : Commercial Manager , Materials Manager, Project Manager/Product Development Engineer. From 2004-06 To 2010-02
Duties
Material Management ( September 2009- February 2010)
Manage and improve the quality control process through the Business unit to assist in achieving the group strategy of export market growth (incoming, in-process and final inspection).
Introduce quality hold points for qualifying product prior to movement to next stage in the material flow.
Report on Quality issues at MANCO level - customer complaints, training needs, supplier non conformities, etc.
Drive continuous improvement in the business unit through chairing a Quality improvement forum.
Manage, training and mentor the team of quality control inspectors to improve their effectiveness in the business unit.
Customer visits facilitation.
Ensured that procedures relevant to QC function were compliant to ISO 9001:2008.
Auditing of the QC and stores functions.
Achievements
Re-organized and coached QC department to make it more effective in the conducting of inspections throughout the plant by arranging for training and additional resources.
Implemented meaningful release certificate for export orders together with visual photographic proof of conformance.
Introduced practical means of recording proof of in-process inspections
Improved the communication within the department by centralising the function and introducing regular meetings.
Responsible for material flow through business unit from inbound logistics through manufacturing stages up to dispatching point.
Ensure that the information flow of the material movements supports that of the ERP inventory system (JDE) throughout the Business unit.
Manage the various inventory personnel - Inventory manager (maintenance of product data management) and store men (maintenance of raw materials, bought outs, intermediate and finished goods stores.)
Manage the handling of obsolete and slow moving inventory.
Control and reduce the holding value of inventory by the Business unit.
Responsible for the running of monthly stock count with the cost accountant function.
Achievements
Implemented redesigned material flow through business unit which greatly assisted in the control and stock counting of inventory through the unit.
Instrumental in the reduction of stock holding value by 30% over a period of six months.
Restructured the inventory locations for more effective security, safety, and control through the use of fencing/gates, camera/alarm and multiple racking.
The raising and generation of stock purchase orders to the value of R5million
Establishing of minimum stock order requirements through liaison with the operations department and buyer.
Purchase order approval of operational supplies, stock orders and capex purchases.
Contract / SLA writing and development.
Achievements
Instrumental in the establishment of the first stock reorder level system in the business unit.
Commercial Manager (September 2006 – September 2009)
- Financial and Risk management
Identify potential risk within the Business Unit and make recommendations to counter identified risks, e.g. CGIC cover on debtors, forward contracts on currency, creditors payment terms , adequate provisions for bad debt , cash flow etc.
Liaison with the Group finance creditors department on issues of supplier account recon’s and payment.
Assist Group finance debtors department in management of outstanding debtor’s book through expediting and escalation of collections from clients to improve cash flow in the business.
Processing and investigation of customer claims and authorising of credit notes.
Liaison between production and sales department to ensure that monthly budgeted turnover is realised to ensure that the Income statement remains with in a profitable position.
Yearend financial audit liaison person with audit firm for Business Unit testing: inventory value, product unit costing, asset register etc.
Coordination and preparation of annual budgets for business unit: Sales budget, Salary budget, Opex budget and Capex budgets. Participation in establishing Group services budget.
Input , review and approval of month end management accounts
Reporting on monthly performance of business unit against budget at EXCO level including forecasting.
Identify cost saving opportunities and facilitate implementation.
Ensuring that cost recoveries are realised through correct work centre rates (labour and overheads), and sales quotations (transport) to ensure correct monthly performance.
Reporting of mid and full year performance of business unit at Shareholder level.
Interface business unit system needs with Group IT and facilitate improvements and upgrades.
Achievements
Improved the timing and accuracy of the budgeting process by involvement of relevant management members.
Highlighted the risk of continued group business dealings in Australia to board and this eventually lead to a change in business strategy in the region.
Highlighted the risk on the business due to holding a large order book in the face of escalating raw material price increases. This eventually led to a review of the validity of sales quotations.
- Sales and Contract Management
Establish/Review contracts commercial terms and conditions to protect the interest of the business unit:
Risks and compliance requirements
Current market and pricing,
Incentives and penalties
Legal terms
Volumes and schedule
Monitor and report on the Sales figures of the Sales engineers on a monthly basis during Sales/MANCO meetings.
Management of costing function to maximise GP’s i.e. manage bills of material and routings to minimise product costs.
Check and report on the profitability of the Sales figures for the month.
Instrumental in establishing an annual stretch Sales Budget.
Forecasting.
Achievements
Company budgeted and achieved an increased Turnover for three consecutive years (2007 to 2009) of 45%.
Sourcing new strategic material alternatives.
Negotiations with major raw material suppliers (steel plate, castings, aluminum and rubber) on price, payment terms, discounts, deliveries.
Supplier evaluation and formal approval through site visits and study of technical information.
Setting up timing of forward cover contracts for importations by close liaison with treasury department on spot and forward rates.
Approval of all stock, operational supply and capital expenditure orders.
Asset justification administration prior to order placement.
Adherence to group procurement policy and ISO 9001 procedures.
Achievements
Instrumental in the introduction of alternate supplier strategy for major raw materials thereby minimising supply risk and achieving more competitive pricing on these materials.
Enforced three quote system for operational supplies thereby reducing spend on these materials and minimising risk of supply.
Project Manager/Product Development Engineer (June 2004 - August 2006)
Coordinate continuous improvement efforts to improve product quality throughout company form design stage through to installation.
Documenting of Quality Control Plans and Gantt charts for complex and high value orders.
Liaison person with clients for surveillance audits of work being done.
Liaising with subcontractors for progress inspections of outsourced work.
Interpreting and documenting the requirements of ISO 9001 for design and development for the company.
Member of Group Quality Improvement forum aimed at standardising Quality related processes across the group.
Assist Group Quality Improvement forum with the implementation plan for ISO 14001.
Supplier Audits on major raw material suppliers.
Reporting to senior management on quality related issues.
Achievements
Formally verified all the major raw material suppliers (aluminum, rubber, steel) through supplier audits.
Manage the project life cycle of new products both within company and across different business units in the group through management of formal project teams.
Reporting to senior management on the progress of these projects.
Liaise with suppliers to stay abreast of new technical developments for product improvement.
Achievements
Developed a composite panel (rubber and polyurethane) for use in fine aperture configurations.