Client Liaison / Admin Manager

Coaching

Receiving raw data, filtering, analysing & preparing raw data and sending of security audit reports for clients

• · Company targets and sales forecasts
• · Sales
• · Receive and register project requests
• · Process Implementation
• · Vendors’ processes and procedures
• · Customers
• · Stock handling, ordering, back orders
• · Logistics
• · Travel Documentation and Arrangements
• · Delivery Notes
• · Project Implementation
• · Follow up on Project Progress
• · Obtain Document Approvals
• · Distribution of Documentation
• · SLA agreements
• · Invoicing
• · Month end balancing
• · Work in progress reporting
• · Reporting
• · Managed various databases
• · Placing calls
• · Managing budgets and expenditure
• · Project Administration
• · Coordinating meetings
• · Meeting administration
• · Communication
• · Organising venues
• · Planning projects
• · Updating the project calendar
• · Tracking projects
• · Recommending changes
• · Following instructions
• · Keeping update on compliance regulations
• · Resolving issues related to the project
• · Assessing staff performance
• · Hiring contractors and service providers
• · Customer service
• · Customer Surveys

• · Supervised, planned and managed the call centre functions. Directed and overseen the day-to-day activities of the call centre agents.
• · Acted as a source of information and answered operator questions, assigned tasks, followed up and instructed as necessary.
• · Carried out supervision, coaching, call monitoring, training, reviewed and disciplined of all operators. · Attended to, followed up and resolved customer complaints.
• · Carried out performance monitoring, measurement and evaluation of all operators to improve efficiency.
• · Ensured that team members obtain the appropriate training and support to best apply their knowledge and skills to the job.
• · Compiled and maintained lists of key schedules & personnel, and ensured that all lists are available to operators for use as required.
• · Prepared and directed scheduling, monitored operator’s attendance, schedules, shifts and breaks as necessary.
• · Coordinated activities related to repair and maintenance of equipment
• · Tracked outstanding calls, work in progress calls, completed progress calls and relevant paperwork.
• · Produced performance reports for of technical, software and admin staff to relevant managers.
• · Produced various month end reports via SAP to excel.
• · Managed various databases.

• · Writing communication letters
• · Drawing up agendas and taking minutes
• · Maintaining diaries

 · Arranging appointments · Booked flights.

• · Taking messages
• · Typing/word processing
• · Filing
• · Organising meetings
• · Booking transport and accommodation
• · Implementing and maintaining procedures/administrative systems e.g. Leave and stationary
• · Liaised with staff and clients
• · Preparing letters, presentations and reports