Entertainment - Leisure : Assistant IT Operations Manager From 2018-04 To Current
Duties
? Provide IT technical support to staff/users at various branches nation wide
? Manage staff queries and 24-hour staff roster
? Conduct testing with local and international partners on betting systems
? Ensure 99.99% uptime of SAFTOTE Wagering services
? Update, backup, maintain, and support onsite and offsite/cloud servers ? Create innovative policies and procedures
? Compile reports and manage system audits and queries with various gambling boards
? Assist the Head of Dept IT Operations and the Wagering Raceday Controllers with duties and responsibilities
? Draw up shift rosters and check and approve all overtime claims
? Manage and monitor the overall operation of the tote system, including processing wagers, calculating payouts, and generating reports
? Supervise and lead operational teams including tote operators, customer service representatives, and technical staff
? Provide training, mentorship, and performance evaluation to team members
? Collaborate with technical teams to address any technical issues or system glitches promptly
? Maintain effective communication with customers, stakeholders, and betting participants to address inquiries and resolve issues
? Identify opportunities for operational improvement, process optimization, and system enhancement to enhance customer experienc
Entertainment - Leisure : On-site Network Support Technician From 2008-3 To 2018-04
Duties
Provide IT technical support to the
staff/users various at the various
branch’s (in and around Gauteng).
Setting up of networks, maintaining networks and installing IT equipment.
Resolving staff/user IT related issues.
Resolving problems, planning and implementation of network infrastructures.
As and when requested, travel to other provinces to set up new infrastructures (e.g. Kimberly, Sun City, etc.).
Web Site Designers : Notebook & PC Technician & Front-Desk From 2005-4 To 2007-12
Duties
IT/PC & LAPTOP TECHNICIAN:
Installation, maintenance and upgrades of hardware and software (manually from disks/cds/dvds etc as well as via the
internet);
Trouble-shooting;
Repairs to laptops/notebooks, PCs and Table PCs (all brands);
Data Recovery;
Setting up/establishing a link between computers, printers, etc across a network (LAN, WAN, etc);
Maintaining existing cabling and hubs;
Assisting senior network and systems Administrators;
Hardening of computers;
Risk, threat and vulnerability assessment;
Establishing contingency plans (i.e. theft, fire, water-damage, Hackers, etc);
SABS ISO/IEC 17799 Code of Practice for IT Security Management.
CUSTOMER SERVICES ADMINISTRATOR:
Attend to all customer queries (hardware and software related);
Booking in and assigning units for repairs to technicians;
Quote customers on repairs;
Liaison between suppliers and customers;
Invoice customers on collection of repairs;
Manage and balance petty cash;
Attend to any other general admin duties as and when required.
Retail - Wholesale : Photographic Technician From 2004-3 To 2004-9
Duties
Attending to customer(s) photographic requirements (i.e. processing and developing of photos, etc)
Computer - IT : I T Technician From 2004-10 To 2005-3
Duties
IT Audits, software rollout & asset management