External Sales Representative - Administrator - Orders Clerk - Customer Services

• Handling all inquiries efficiently regarding sales orders, ensuring timely and accurate responses
• Diligently check and maintain accurate pricing for customers to ensure consistency and transparency
• Effectively process customer orders by using the technical drawings for precision and efficiency, ensuring smooth order management
• Scan and send full pack to relevant parties – Sales Orders (Production Request), Drawings, Job Cards and Picking Slips
• Create quotations as per the customer request
• Create official sales orders and coordinate their seamless transfer to the factory
• Maintain effective communication with the factory, coordinating timeframes and delivery dates to ensure timely order fulfilment.
• Invoicing of delivery notes once delivery has been completed
• Monitor the production schedule daily to ensure accuracy and timely execution
• Compile a weekly On-Time-In-Full (OTIF) and ORDERS INTAKE and INVOICING report for management, tracking order delivery performance
• Compile a weekly OPEN ORDER BOOK for each glass bulk customer to keep them up to date with regards to their orders time frame
• Maintain the highest level of client satisfaction by delivering exceptional service.
• Cultivate and nurture strong relationships with both internal and external stakeholders to facilitate collaboration and achieve common goals.
• Proactively follow up on sales activities, order statuses, and delivery dates to ensure timely and accurate updates.
• Attend to general administrative duties
• Assist with reception duties
• Assist Team Leaders with administrative assistance and support when required
• CGIS

BOM & Warranty Coordinator

 04/09/2023 – TO: 30/04/2024

• Ensure that all orders are being collected on a daily basis and submit all orders the same day to production
• Batching of Glass, Door and Frames daily
• Checking that all job cards are corresponding with the sales orders
• Loading of BOM’s on all job cards where applicable for all non-stock: Glass, Doors and Frames
• Make sure correct materials are reflecting on the job cards/picking slips before submitting to production and stores
• Assist in improving the current work process to ensure smooth and effective working environment.
• Check and send reminder email to buyer/procurement of all non-stock items that reflects on sales orders for doors and frames to place order
• Add additional materials requirements as requested with Authorization/Approval for glass, doors and frames
• All bulk orders to be broken down into smaller quantities for picking slips as per production schedule
• Send out mails of all orders received for the day and that was handed over to production/stores
• Give all orders for production to the correct department
• Check status of orders/picking slips that still have not been collected by stores if they are complete or not

• General production administration by doing production completion of raw material that has been processed and needs to be booked onto SAP.
• General logistics administration by creating picking slips and delivery notes,
• Assisting with load planning and stock queries,
• Perform continual counts on items reflecting discrepancies,
• Reconcile individual item and stock adjustments to rectify the error,
• Have the adjustments approved by the MD/FM before processing,
• Assist Weighbridge regarding weight discrepancies,
• Filing of sales orders and picking slips,
• Prepare documentation, • Assisting with yearly stock takes,
• Reconcile stock after count; and prepare adjustments for approval and processing.

• Record keeping
• Verification and reverification on indigent applications
• Indigent door to door campaigns
• Indigent campaigns
• Providing monthly and weekly reports
• Follow-up on identified and referred cases as well as give feedback report to Indigent Coordinators
• Participate and be involved with community programs
• While you are working, you will report to the Regional Indigent Coordinator
• Attendance register has to be completed on a daily basis
• Record all work done for referrals and follow-ups
• Report safety issues to the Regional Indigent Coordinator
• Assist with clerical duties in office on Solar System (Venus System)
• Interview applicants who would like to become indigent
• Ensure that all mandatory documents are submitted for an indigent application
• Attend to client enquiries regarding their indigent expiry dates on the Solar System (Venus System)

• Receiving client orders through emails and telephone calls
• Place client orders on the Sage Evolution (Pastel) system to generate a picking slip
• Invoice picked orders received from the warehouse to generate delivery note and invoices for clients
• Email invoices to clients and folding invoices to be delivered by DSV with the picked products
• Capturing invoices daily
• Attend to client emails and telephone queries
• Attend to incoming calls and transferring it to the relevant person
• Following up with DSV on the delivery time and date as per the client’s request
• Keeping the Web Supplier system for Hinterland up to date daily
• Filing documentation in folders for office use
• Generate credit notes for clients to rectify any mistakes
• Assist account department to allocate payments to quotes generated
• Archiving documentation in boxes to be stored
• Updating prices on the Sage Evolution (Pastel) system when required
• Perform general administration duties
• Assist with stock taking in the warehouse

• Generating quotations from repair job cards
• Do general costing accurately
• Process warranty claims accurately on a daily basis
• Check and monitor WIP (work in progress) details and send report to superior on a daily basis
• Attend to queries and rectify incorrections
• Check that the warranty files are up-to-date
• Following up on purchase order numbers with clients for payments
• Administrates warranties and perform general office administration duties
• Tag faulty warranty parts accurately to be send to Head Office
• Capturing the Technicians working hours on completed jobs
• Assist with stock taking in the warehouse

Client Services Clerk 01/04/2015 – 01/06/2016

• Checking-in tankers for services and repairs on a day-to-day basis
• Updating the services repairs list
• Opening jobs for services and repairs of tankers
• Capturing and saving created jobs systematically
• Updating clients on the progress of services and repairs on their tankers

• Updating computer records on the database
• Supply information on request to the counter
• Sort all documentation by date and time
• Processing the required information onto the computer
• Conducting system back-up at the end of each day
• Manage day-to-day operations of the Records and Archiving System management system in accordance with the National Archives Act No. 43 of 1996

• Manage/Supervise and control cashiers
• Arrange/balance float and petty cash
• Receive billing/payments from customers, issue receipts using the Venus System (Solar System)
• Balancing each cashiers counter money collected for the day
• Attend to customer queries
• Prepare report/journal for all the cashiers balancing of the day
• Ensure effective service delivery of good quality aligned with the Batho Pele principles
• Conduct general office administration duties to apply effective system and data management for record keeping purpose as per set standard policies and procedures

• Ordering cash for the off-site and branch ATM’s daily.
• Loading ordered cash in ATM’s on a daily basis.
• Ensuring that all ATM’s and SST machines are functioning at all times.
• Ensuring that the ATM’s are loaded with the latest software.
• Arranging Technicians to services ATM’s regularly.
• Ensuring that the ATM site is clean and clear for clients to use.
• General Administration

Nedbank – Alberton 01/02/2007 – 31/10/2010

• Receiving cash and cheque deposits and payments from clients.
• Making cash withdrawals via cards or cheques.
• Handling bulk treasury from large corporates.
• Issuing banks own cheques.
• Balancing cash and cheque amount at the end of each day by checking the audit rolls.
• Perform general administration duties.