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Address 1:
2 Arbroath Road, HQ Bedfordview, 2008, South Africa.
Address 2:
Romany House, Mellis Park, 2 Mellis road, Rivonia, 2128
Tel: (011) 970 3166

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Store Operations Manager-Kuruman:

Job Number: 65394

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Store Operations Manager
Ms office Suite
Retail - Wholesale
Northern Cape

MAIN JOB PURPOSE: To manage the respective Floor Operational Area within the Store on a Daily basis, to ensure maximum performance of the Floors Operations. This includes scheduling, cost & risk containment and achieving the strategic Objectives.

REPORTING TO: Store General Manager / Regional General Manager

Stores Performance & Measurement:

Achievement of agreed Top Line Budget

Achievement of agreed Gross Profit % Budget

Achievement of agreed Income (Rebates/ Ad Spends/ Settlements and other income e.g., Promotional Ad hoc, Selling of Ends, buying of space on leaflets & any other contributions)

Achievement of agreed expenses in line with performance ratio % to Budget

Achievement of agreed bottom line Profit Budget

Achievement of agreed strategic Basket Size and Feet count

Achievement of agreed strategic departmental participations & GP%

Achievement of strategic agreed “Cash and Credit” ratio to sales

Shrinkage in line with Budgeted %

Stock Holding not to exceed 4.5 weeks.

Stock Management & Buying Controls:

Ensure that the floor areas, have a full range of appropriate products to suit the needs of the consumer both retail and wholesale

Ensure that the store is well merchandised and according to rate of sale and that top 250 lines are in stock at all times & ticketed

Ensure Stock Card System & Supplier Cycle Sheets are well maintained and used with all Suppliers and all products. (Direct and UMS Suppliers)

Ensure all products have a P.I. label and at least one (1) Shelf Talker on every module

Ensure appropriate planned promotions are correctly merchandised and pricing in place, with correct P.I. label and all Promotional Products have a Shelf Talker (Applicable to the range / Floor layout)

Ends planners (Visible in GM’s Office) in accordance with Supplier activity, income collected and generically positioned

Ensure that cleanliness and high hygiene standards are maintained throughout the stores

All returns to be monitored closely e.g. Expired stock, swell allowances and returns to suppliers for overstocks and damages - Top 200 lines Report to be completed weekly in order to track Costs, Selling, SOH and average Rate of Sale by product. Marketing

Grow market share through interaction with customers, community, suppliers and trading partners

Promote aggressively via Leaflets (Suppliers, Price, Product, Range & leaflet competitions), Local Radio advertising & sms’es

Promote Stokvels & Christmas Stamps through-out the year

Ensuring that the floor employees are promoting the specials and in store marketing campaigns, applicable to departments. Daily Budgeting, Sales, Reports, and Targets

Ensure that daily sales budget is monitored very closely and achieved

Hourly floor walks and Actioning of instructions given by the Store GM;

Monitor and manage the execution of set targets daily, weekly and monthly. Follow up daily and increase store standards

Monitor customer buying through observation and interaction with customers on the floor and through the department supervisors and teams

Ensuring that shelves are stocked with stock items and also that shorts are monitored and orders placed timeously to avoid runouts - Focus in ensuring that stock levels are always up to date and not to run out.Loss Control:

Ensure that losses of all kinds are under control. (Minimize damages, expired stock etc)

Ensure that shrinkage is managed through doing daily hazard counts, floor monitoring of customer behaviour and service, managing staff control and also scheduling

All Empties Controls to be in place and stock counted daily with identifying variances by line with corrective action, as executed by the Store General Manager

Ensure the temperature checks are done as instructed and checked by store management. 

All service department stock takes to be completed weekly and any shorts/ overs to be actioned.

All Airtime & Cigarette counts to be completed weekly and any shorts/ overs to be actioned.

All security 2nd checks at front end to be monitored closely and action to be taken against staff members who defaults on incorrect invoicing.

Follow all Opening and Closing security procedures.

Customer Service:

Attend to customer queries and resolve them as promptly as possible

Ensure pamphlets are distributed on time and effectively

Adequate scheduling of staff on sales floor to ensure that replenishment of stock is without delay

Stock availability and fair price at all times

Interaction with customers and community - drives & involvement

Customer Friendly staff on the sales floor

On-going Customer service training. Safety and Hygiene

Ensure that the store adheres to all safety and health laws. (Occupational Health and Safety Act.)

Ensure that the store is always kept clean and pleasant for all (Customers, visitor and Staff)

Ensuring the safety procedures on the Floor are maintained in terms of Forklifts and Customers on the Floor

Pest Control-maintain high levels of hygiene on sales floor. People Management

Ensure that all staff understands what is expected from them

Lead by example and Motivate staff daily

Proper Leave management inline with your planned weekly staff scheduling

Comply with current basic conditions of employment

Act with-in “Limits of Authority”, as defined by Store Management

Practice goal setting in every area of the business and review weekly & monthly

Ensure compliance to all HR policies and procedures

Train staff adequately in every area of the business

Measure Productivity:

Review staff requirements and scheduling as required to serve the customers.

Financial Management:

Control all expense control and ensuring your department manages costs and maintain the Store Expense Budget. Systems and Procedures

Comply with all systems and procedures

Discount reports to be checked daily to check for any un-authorised transactions.

All Refunds and Overrings to be checked and signed off with day-end reports. Stock Takes

Assist in the performing of stock take preparations

Ensuring Store Staff participate as scheduled in the stock takes are done in accordance with agreed CPA and Budgeted Cost

Ensuring the planning and preparations of the Stock Takes are done Timeously to ensure accuracy in performing the Store Stock Take and to minimize the losses

Perform accurate stock take

Variance reports to be scrutinized and actioned accordingly. General Additional Requirements in fulfilling the above-mentioned position: Management Control and additional responsibilities

Ensuring all reporting to the Store Management of the required processes are achieved and instruction issued are adhered to

That the fulfillment of this role may require you to perform duties beyond the scope of this role defined in the above KPA’s;

That you may be required to perform additional ‘Adhoc’ duties, which are inline with the business operation and required to ensure that these are in the interest of the Company

That you may be required to fulfill a position of relieving of a role for a period of time that may be required of you due to the nature of your position.

To apply immediately for this position click here:

Matric and relevant qualification

Store Operations Management experience


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