The duties of this position include but shall not be limited to the following:
Operational:
- Attending to own damage claims, liability and SASRIA claims (amongst others) in respect of Plant All Risk, Contractors All Risk, Machinery Breakdown & Business Interruption and Electronic Equipment (where applicable);
- Actively manage and oversee start to end of claims function;
- Contribute to the growth and profitability of the Company by providing excellent service and maintaining relationships;
- Manage and organize day to day operations by establishing priorities to ensure registering, handling and settling of claims on Company’s delegated authority and at the same time maintain the standards of the claims department;
- Controlling of registers, compliance with SLA’s, diary management, quantum, recoveries, salvage and secure proper claims maintenance;
- Assess the claims internally;
- Ensure all technical aspects for claims settlement are adhered to;
- Negotiate settlement of the claims with all relevant stakeholders;
- Daily diary files to be extracted and dealt with e.g. letters of demand, final notices reminders and follow up assessors’ reports.
- Processing payments on system:
- Registering claims with the reinsurers/co insurers companies;
- Facultative reinsurance & co-insurance recoveries;
- Monitor and periodically review estimates;
- Appointment of investigators, assessors, loss adjusters and other experts if necessary.
- Negotiate discounts to reduce costs with repairers, service providers and partners, without compromising quality or harming client retention initiatives;
- Attend to Third party claims in terms of the Contractors Third Party Liability cover;
- Signing off of third-party releases; and
- Third Party recoveries.
Relationship Management:
- Liaising in a professional manner with brokers and other insurers in respect of claims aspects:
- Following up on regular intervals and provide constructive feedback to brokers and management;
- Respond to queries within 24 hours.
- Work with different people internally and externally to improve service, efficiency, and improve presentation of information.
- Actively build, improve and maintain relationships with all stakeholders, i.e. internally and externally.