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Contact Details
Address 1:
2 Arbroath Road, HQ Bedfordview, 2008, South Africa.
Address 2:
Romany House, Mellis Park, 2 Mellis road, Rivonia, 2128
Tel: (011) 970 3166
Email: jobs@unique.co.za

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Permanent - Field Engineer - Johannesburg (Incl. Northern Suburbs) - South Africa

Job Number: 75621


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Job Listing
75621
Permanent
Field Engineer
• Microsoft Office (MS Word, Excel and PowerPoint), CAD or/and Revit
Consumer Electronics
Johannesburg (Incl. Northern Suburbs)
Gauteng

Purpose

  • To cover all aspects of Post-Sales, understanding of company's FE(Field Event) engineering and company's installation standard in order to implement them in field by engaging in visual/spot commissioning of installation, matching system selection report or drawings with the actual installation scenario, start-up the systems, troubleshooting and ensuring customer satisfaction at all times.

Key responsibilities for this position include, but are not limited to:

Technical Knowledge

  • HVAC Technical knowledge is a must (both product and installation)
  • Must know HVAC basics Pressure-Enthalpy chart, Psychrometric chart.
  • Can do cycle analysis with manual gauge as well as using software.
  • Hands-on installation and troubleshooting experience on VRF, Splits is a must.
  • Quick learner to understand company standards and implement them on site to ensure quality installation and stable operation.
  • Knowledge of electrical components and its functioning.
  • Instant technical problem identifier and derive solution to rectify the issue.
  • Must be able to train the contractors/installer on site and in company academy on product installation, commissioning, maintenance and troubleshooting.

 

 Brand Image and Customer Management

  • Must work closely with contractors and installers, including onsite services to ensure that the system is running perfectly.
  • Must respect customer and empathize their pain point(s).
  • Willing to add more to his/her work to ensure customer satisfaction.
  • Administered communication skill is necessary while interacting with the customer.

 

Reporting

  • Updating company internal system by filling in field/project information in accordance to FE process.
  • Maintain commissioning and start-up reports of all sites in company format and share with contractors and relevant team member(s).
  • To prepare presentations for common site issues/improvement scopes and report to Team Lead

To apply immediately for this position click here:
www.unique.co.za/candidate_registration_1.aspx?JobID=75621&referrer=Unique

Required Qualifications and Experience

  • Diploma in Engineering
  • Microsoft Office (MS Word, Excel and PowerPoint), CAD or/and Revit is an add-on.
  • 3 – 5 years of Post-Sales experience

 

Required Competencies

  • Highly motivated, outgoing personality with a focus on customer satisfaction.
  • Problem solver.
  • Excellent communication skills with the ability to maintain happy customers.
  • Honesty, integrity and ethical conduct at all times
  • Passionate and self-driven
  • Communicate effectively, both orally and in writing
  • Able to attend to customers request on a short period or no period at times.
  • Walk an extra mile to ensure the work is done in the stipulated time.
Engineering
Diploma
Pending / Unavailable

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