Purpose
- To cover all aspects of Post-Sales, understanding of company's FE(Field Event) engineering and company's installation standard in order to implement them in field by engaging in visual/spot commissioning of installation, matching system selection report or drawings with the actual installation scenario, start-up the systems, troubleshooting and ensuring customer satisfaction at all times.
Key responsibilities for this position include, but are not limited to:
Technical Knowledge
- HVAC Technical knowledge is a must (both product and installation)
- Must know HVAC basics Pressure-Enthalpy chart, Psychrometric chart.
- Can do cycle analysis with manual gauge as well as using software.
- Hands-on installation and troubleshooting experience on VRF, Splits is a must.
- Quick learner to understand company standards and implement them on site to ensure quality installation and stable operation.
- Knowledge of electrical components and its functioning.
- Instant technical problem identifier and derive solution to rectify the issue.
- Must be able to train the contractors/installer on site and in company academy on product installation, commissioning, maintenance and troubleshooting.
Brand Image and Customer Management
- Must work closely with contractors and installers, including onsite services to ensure that the system is running perfectly.
- Must respect customer and empathize their pain point(s).
- Willing to add more to his/her work to ensure customer satisfaction.
- Administered communication skill is necessary while interacting with the customer.
Reporting
- Updating company internal system by filling in field/project information in accordance to FE process.
- Maintain commissioning and start-up reports of all sites in company format and share with contractors and relevant team member(s).
- To prepare presentations for common site issues/improvement scopes and report to Team Lead