Permanent - Clinical Application Specialist - eThekwini (Durban) - South Africa

Job Purpose

• To generate referrals through strong relationships and sound product and service detailing to existing and potential referrers
• To provide support and training to healthcare providers and end-users for the effective use of medical devices

Tasks and responsibilities

• Conduct patient assessments for referred patients needing HVP
• Conducting product demonstrations and presentations to healthcare providers and end-users
• Providing product and technical support and training to healthcare providers and end-users to ensure the safe and effective use of medical devices
• Developing and maintaining relationships with customers, including hospitals, clinics, and other healthcare facilities to garner referrals
• Providing feedback to product management / quality team on the features and performance of medical devices
• Staying up-to-date with the latest developments in the medical device industry, including new products and technologies
• Participating in trade shows and other industry events to promote medical devices and provide technical support to customers
• Collaborating with sales and marketing teams to develop strategies for promoting and selling medical devices
• Ensuring that all activities comply with regulations and ethical standards
• Recording all actions and interactions accurately and timeously using the specified company mechanisms
• Ensuring the safe keeping and control of all company owned assets and equipment entrusted to you

Qualifications and Competency Criteria

• Essential: Grade 12
  • Preferred Bachelor's degree in a relevant field, such as biology, engineering, or healthcare
• Job specific in-service training to understand customer needs, and associated products
  • Proficiency will be determined by both theory test results and practical assessments
  • Periodic assessments and performance evaluations to assess ongoing competency

Experience

• 2-3 years of experience in sales, customer service, healthcare industry or technical support
• Knowledge of the “sleep industry” is favorable
• Previous experience with medical aid auths and claims process is preferable 
• Proficiency in Microsoft Office suite

Knowledge, Skills, and Abilities

• Fluency in English and Afrikaans
• Strong written and verbal communication skills
• Drivers license code B (manual)
• Own reliable transport essential – no company car provided
• Ability to work well under pressure
• Willingness to be available after hours if necessary
• Display strong attention to detail

• Ability to multitask, prioritize and remain organized