: We are seeking an experienced Call Centre Supervisor to lead our call centre team and ensure the effective delivery of our financial services products. The ideal candidate will have a strong background in sales and customer service within the financial services or insurance industry.
Key Responsibilities:
- Supervise and manage the daily operations of the call centre, ensuring smooth and efficient workflow.
- Promote the company image in a professional and positive manner.
- Supervise, train, and mentor call centre agents, providing ongoing support and performance feedback to ensure continuous improvement.
- Develop and implement sales strategies to achieve targets and drive revenue growth.
- Monitor and analyse call centre performance metrics, identifying areas for improvement and implementing action plans.
- Ensure compliance with industry regulations and company standards.
- Handle escalated customer inquiries and complaints, providing solutions and maintaining customer satisfaction.
- Collaborate with other departments to align call centre operations with overall business goals.