Permanent - Credit Controller - Johannesburg (Incl. Northern Suburbs) - South Africa

Job Summary

• To ensure efficient collection, control and administration of monies owed to the company within the guidelines determined by the credit terms including all policies and procedures. 

Key Duties/Responsibilities: 

• Capture and allocate payments daily according to remittances.
• Export Age Analysis and ensure overdue are collected.
• Send weekly invoices and recons to customers.
• Request meeting with customers to resolve POD and short payments.
• Maintain live database of debtors, i.e. closing dormant accounts, reducing/increasing credit limits or update new information received on a debtor so that database is always updated. 
• Process price difference credit notes.
• Cash flow Forecasting
• Manage the debtors order hold process when accounts are overdue or the customer has exceeded the credit limit and take appropriate action.
• Working on outstanding claim queries and overdue invoices on a daily basis.
• Resolve telephone and email queries from customers.
• Release of sales orders daily.
• Send customer statements, recons, credit notes and invoices
• Receive credit applications from departments, ensuring all accompanying documents are submitted and information is accurate.
• Achieve monthly KPI targets set by Credit Manager
• Ensure collection targets are met.
• Deal with service customers and do daily and monthly warranty AP/AR offset.

Financial/ Job Scope

• Achieving monthly collection target set by Manager
• Telephonically/ reminder letter -  contact  customers to ensure payment
• Ensure that all customers pay on time, no Overdue Accounts
• Send Letter of Demands
• Update Insurance portal, request credit limit increase, report customer that have overdue accounts, ensure all credit limit granted by Insurer is updated on GERP

Organization Impact/ Influence

Extensive High Level Strategic / Operational Interaction with (Internal):
Finance staff and also interacting with Sales staff members from other departments.
External Interaction with:
Customers and Insurance Company
Nature and Purpose of the Interaction:
Collection of money, resolving queries, building customer relations and finding the best solution.

Required Experience

• 5 -10 years credit control experience
• Microsoft Office (i.e. Word, Advance Excel,)
• Prior Accounts Receivable experience
• Cash allocation/reconciliation experience
• Telephone collections experience
• Minimum Book value R20 million.

Educational Requirements:

• Matric
• Credit Management Certificate advantageous
• Excel Advance

Analysis

• Identifies customer problem by listening and asking questions
• Advise customer what rules are applicable in resolving the problem
• Handles upset customers by hearing the customer out, empathizing, apologizing, and taking personal responsibility for resolving customer problems
• Provides a solution to the problem and advise a way forward
• Take ownership of customers’ problems, follow through and ensure they are resolved

Competencies

• A strong work-ethic
• You are expected to always conduct yourself in a professional manner and use discretion in your dealings with customers, management, staff and external organizations with whom you will interact.
• Maintain the company’s desired level of confidentiality in respect of all aspects of your job.
• Ensure utmost integrity and honesty in all interactions with your colleagues, management and the company’s customers.
• Understand the concept of responsibility to mean “taking ownership of” and be prepared to personally see through to the end any task assigned.
• Due to the nature of the business and your position, your functions may be redefined from time to time, as may your responsibilities.
• You may be required by management to assist in other areas of the business from time to time and in cases of emergency/urgency.
• High attention to detail
• Ability to accurately follow instructions
• Excellent telephone manner
• A positive, team-player attitude
• Planning and Organizing including time management
• Excellent interpersonal skills
• The ability to multi-task and achieve set goals
• Strong motivation to succeed
• Communicate effectively, both verbally and in writing
• Able to challenge themselves and meet all deadlines and targets for the department
• Always willing to learn, must be able to step in to assist other Controllers when on leave.