Job Description
Are You Someone Who Can
- Deliver customer experience excellence in own service delivery aligned to Organizational values and service standards
- Ensure system, process and efficiency improvements (including innovations)
- Analyse system technical requirement
- Conduct a system requirement risk assessment
- Define, develop and document how business systems interface functionally
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
- Control expenditure and identify process improvements to contain and reduce costs
- Develop, encourage and nurture collaborative relationships across area of specialization
- Display and encourage an appreciation of teamwork and inclusivity
- Participate in planned activities that are appropriate for own development
- Ensure development and continuous value add improvement to operational processes
- Compile reports that track progress and guide business to make informed decisions
- Manages risks in own area of responsibility
- Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards
Desired Experience
- Leadership exposure – Good with people
- Ability to read code (Java)
- Can handle a pressurized environment and deliver on promises
Dare to imagine the change with us if you are:
- An adaptable problem solver who does not fear change but thrives from it.
- A disruptor in your field of IT expertise
- An initiative taker who identifies opportunity and improves
- Known for your delivery track record.
- Wanting to be in a career that makes meaningful contribution to your and other people's lives.
We’ll Make a Good Match If You’re
- Curious - you're driven by always wanting to know more and learn more.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
- Courageous - you're brave enough to think and do things differently and are always ready to put your hand up and take ownership.
- A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
- Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.
You’ll Benefit From Our Changeable Benefits Like
- Opportunities to network and collaborate.
- Inspiring work environment
- Work that is challenging
- Space to make a difference.
- Opportunities to innovate.
- Conditions that are flexible
- Focus on health and wellbeing (onsite wellness center, gym and crèche at our main campus to innovative employee wellbeing and financial fitness programmes)
- Resources to help you with your professional development.
- Generous leave policy
- Preferential employee banking rates
- When it comes to learning and development, we encourage our changeable to expand their knowledge, on their own, with others, in person or online.
- As for our workspace, it is immersive, collaborative, and energetic because at company, innovation is our lifeblood and change in our DNA.