Permanent - IT Support - Cape Town - South Africa

Position: IT Support

• We are seeking a skilled IT Support specialist to join our Retail-Wholesale team. The ideal candidate will have a strong technical background and excellent problem-solving skills to provide timely and effective support to our staff and customers.
• Responsibilities:
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Set up, troubleshoot, upgrade, and maintain computer systems, servers, printers, and other IT equipment.
• Install and configure software applications, security systems, and networks.
• Monitor network performance and troubleshoot network connectivity issues.
• Collaborate with other IT team members to resolve complex technical problems.
• Conduct regular software and hardware audits to ensure compliance with company policies.
• Assist in the planning and implementation of IT projects, upgrades, and installations.
• Train users on technical procedures and best practices.
• Key Skills:
• Strong knowledge of computer systems, hardware, software, and networking.
• Excellent troubleshooting and problem-solving abilities.
• Familiarity with Windows and Mac operating systems.
• Experience with network protocols, security systems, and IT infrastructure.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Attention to detail and strong organizational skills.
• Customer-oriented approach with a focus on providing quality support.
• If you are a proactive IT Support specialist looking to make a positive impact in the Retail-Wholesale industry, we encourage you to apply for this exciting opportunity.

Position: IT Support

• We are seeking a dedicated IT Support professional to join our Retail - Wholesale team. As an IT Support specialist in this fast-paced industry, you will be responsible for providing technical assistance, troubleshooting, and resolving IT-related issues to ensure the smooth operation of our systems.
• Responsibilities:
• Provide technical support and troubleshooting for hardware and software issues
• Install, configure, and maintain computer systems and networks
• Collaborate with internal teams to identify and address IT needs
• Monitor system performance and ensure data security
• Administer user accounts and permissions
• Conduct regular system upgrades and updates
• Create and maintain documentation for IT procedures and processes
• Duties:
• Responding to user inquiries and resolving technical issues in a timely manner
• Setting up and configuring hardware and software
• Troubleshooting network and connectivity issues
• Performing routine maintenance tasks to prevent system downtime
• Assisting in the implementation of new IT projects and initiatives
• Collaborating with vendors and external partners for IT support when needed
• Key Skills:
• Strong problem-solving and analytical skills
• Excellent communication and customer service abilities
• Proficiency in hardware and software troubleshooting
• Knowledge of network protocols and configurations
• Familiarity with cybersecurity best practices
• Ability to work independently and within a team
• Detail-oriented with strong organizational skills
• If you are a proactive IT professional with a passion for technology and a desire to support our Retail - Wholesale operations, we would love to hear from you. Join us in our mission to drive innovation and efficiency through IT support in our dynamic industry.