Permanent - Technical Specialist – Field Services - Ekurhuleni (East Rand) - South Africa

Purpose of the job

• Provide a proactive and flexible approach to the provision of field service support and activities whilst safeguarding the operational, health & safety, cultural and financial interests of the company.
• Provide technical guidance on component installation, commissioning, and in-situ reconditioning/repairs.
• Site testing, site assessment, condition monitoring & root cause analysis of customer based equipment.
• Responsibility for implementation of services related processes and procedures and participate in service improvement projects.

Main tasks and responsibilities

• Attend all meetings related to job requirements. 
• Provide support and assistance for Field Service Engineering, processing, and supporting activities in line with good engineering practices and applicable standards. 
• Compile engineering investigations for all field service activities, arranging specialist support assistance and supporting team members when required. 
• Advise and assist on testing, installation, commissioning, and condition monitoring. 
• Prepare and issue, according to established or agreed procedures, schedules, and specifications, of calculations, drawings, requisitions, and piece lists to satisfy design, manufacture, and customer requirements. 
• Control all drawings and technical data issued to the customer. 
• Familiar with the risks and hazards within the activities and processes of the role and procedures, practices and measures in place to mitigate the risks. 
• Participate in design reviews and maintain records as appropriate to job requirement .
• Give support to other departments on job related engineering problems. 
• Ensure that product development ideas are passed to the appropriate channels

Qualifications/Experience and Knowledge Required

• Higher National Diploma or Degree in Mechanical Engineering. 
• Relevant experience within related industry including knowledge of industry practices & standards 
• Basic design and draughting skills. 
• CAD and general computer skills. 
• Root cause analysis & Mitigation implementation 
• Mechanical system analysis

Measured by: (Key performance measurements)

• Individual objectives/targets
• Project milestones
• Quality measures TCQ (cost of non–conformance)
• Customer Satisfaction.
• Timeous and accurate technical support.
• Productivity (man hours per job project).