Permanent - Hotel Manager - Tshwane (Pretoria) - South Africa

The ideal candidate will have a strong background in hotel or hospitality management, with the ability to translate those principles into the unique environment of a premium student residence. This includes upholding impeccable cleanliness standards, exceptional service delivery, and efficient day-to-day operations to provide residents with a safe and world-class living experience.

Key Responsibilities

1. Student Engagement & Support

• Serve as the primary point of contact for all student inquiries, requests, and concerns.
• Provide accurate information about residence facilities, policies, and services.
• Foster a welcoming, professional, and student-centered environment that supports well-being and community engagement.

2. Operations & Inspections

• Conduct regular walkthroughs to monitor safety, cleanliness, and maintenance standards throughout the property.
• Report, escalate, and track maintenance issues to ensure timely resolution.
• Ensure all communal spaces (lounges, kitchens, laundry areas, study rooms) are functional, presentable, and well-maintained.
• Liaise with contractors and service providers to maintain operational excellence.

3. Cleanliness & Standards

• Oversee daily housekeeping activities and ensure adherence to cleaning schedules.
• Conduct regular inspections to maintain hotel-level hygiene and presentation.
• Enforce compliance with all health, hygiene, and safety standards.

4. Administration & Reporting

• Maintain accurate logs of maintenance requests, inspections, and student-related issues.
• Prepare daily and weekly operational reports for management.
• Assist with student check-ins, check-outs, and room inspections at the beginning and end of lease periods.
• Support the coordination of move-ins, orientations, and special residence events.

Skills & Competencies

• Strong background in hotel or hospitality management with a focus on guest experience.
• Exceptional interpersonal and communication skills — approachable, empathetic, and professional.
• Excellent organizational and multitasking abilities, with the capacity to manage competing priorities.
• High attention to detail and a commitment to maintaining superior standards of cleanliness and presentation.
• Strong problem-solving and administrative skills, with the ability to work independently and take initiative.
• Calm, resilient, and service-oriented approach under pressure.

Qualifications

• Proven experience in hotel management, front-of-house operations, or hospitality leadership roles.
• Previous experience in premium student accommodation or residential management will be advantageous.
• Strong administrative and reporting capabilities.
• Familiarity with maintenance workflows and building operations.
• Flexibility to work occasional evenings and weekends as operational needs arise.

Performance Indicators

• High levels of student satisfaction and positive feedback.
• Prompt and effective resolution of maintenance and service-related issues.
• Consistently high standards of cleanliness and facility presentation.
• Accurate, timely reporting and proactive operational management.
• Delivery of service quality aligned with premium hotel standards.