Permanent - ES Technical Manager - Johannesburg (Incl. Northern Suburbs) - South Africa

Purpose 

• To provide field service support to dealers and contractors, by effectively resolving problems related to equipment faults, installation challenges, service problems and technical training in a way that enhances company brand as being customer focused.

Key responsibilities for this position include, but are not limited to:

• Field service support and supervision of all company equipment installed base for South Africa, [Export Countries Upon Request]
• Commissioning of all MULTI V System installations as installed by responsible dealer/s
• Management and attention of all site call-outs, equipment failures and fault trips4Accurate and professional reports for all commissioning and site work
• Academy management and training of all course material to attending students
• LATS Design of all MULTI V System tenders and enquiries
• Technical rectification in liaison with Engineering Support in company
• Manage client technical questions, queries, incoming via sms or mobile
• Auditing of all equipment installations performed by Dealer Network where any unit failures may occur
• 1Installation supervision, [MULTI V Systems], where necessary
• 1Upon request only by the AE Division to support The Engineering Team with Mechanical Consultant visits and projects, [South Africa and Export Countries]
• Supervise B2B Team according to company policies

Required Qualifications and Experience

• Minimum 5 years’ experience in HVACR (Heating Ventilation Air Conditioning Refrigeration) Systems operation and control
• Microsoft Office (MS Word, Excel and PowerPoint), CAD or/and Revit is an add-on.

Required Competencies:

• Highly motivated with a focus on customer satisfaction.
• Problem solver.
• Excellent communication skills with the ability to maintain happy customers.
• Honesty, integrity and ethical conduct at all times
• Passionate and self-driven
• Communicate effectively, both orally and in writing
• Able to attend to customers request on a short period or no period at times.
• Walk an extra mile to ensure the work is done in the stipulated time.