Area: Southern Africa, Eastern Africa, Indian Oceans
Reporting to: Team lead Supply chain and customer service
Responsibilities:
Responsible for all aspects of the administration of customer orders and relations including the resolution of disputes or claims of clients; the management of contractual commitments and the commercial conditions for customers; the interface with the sales force and the commercial framework; the interface with the logistical service providers and transport for the treatment of points and qualifications.
The main tasks are:
Operational:
- Reviews, prioritises and processes the portfolio of orders in progress on a daily basis,
- Manage back orders
- Ensures that all orders received are processed correctly,
- Manage the commercial conditions with BDMs and Team lead,
- Follows up on new customers once set-up by the relevant manager,
- Deals with any complaints, problems, quality issues or disputes,
- Saves the claims of customers and manages process with head office
- Ensures the update of client files, of commercial conditions and special instructions,
- Invoicing to customers
- Monitor customers buying patterns and follow up on stock replacements and product suggestions
- Handles all regulatory requirements for export business.
Other:
- Work with various departments on Customer Services related issues and programs to ensure milestones are achieved and programs are launch on time,
- Responsible for managing and monitoring their customer services related information in SAP,
- Ensure pricing on SAP is up to date
- Conduct any ad hoc projects as requested.
- Processing export orders and looking after the company's export distributors.
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