Permanent - Internal Technical Sales and Branch Administrator - eThekwini (Durban) - South Africa

Reporting to Branch Manager and Internal sales manager

Core Responsibilities:

Internal Sales Duties:

• Provide strong back office support for all sales activities, internal and external.
• Assist customers with technical enquiries and issuing of accurate quotations nationally. This includes email, telephonic and in person.
• Be able to spec competitor pump equivalents and offer solutions to customers.
• Be technically strong to read and understand pump graphs, bill of materials and drawings
• Understand product to application fit (training will be provided).
• Prepare quotations, with the use of price lists, suppliers, intranet system and global factory communications. Quotations will be prepared for pumps, spares, repairs, field services and systems.
• Prepare system proposals and prepare supporting documentation write ups.
• Ensure the completion of the sales process from enquiry to successful delivery and payment.
• Proactively follow up on offers made and constant liaising with customers regarding status of orders and back orders.
• Retrieving order numbers, processing proforma invoices and proactively following through with implementation.
• Support branch manager and external colleagues when on the road.
• Ordering of local buy out products.
• Assist in deliveries and collections.
• Update company sharepoint documents and lean kit daily.
• Development of the company's business in the province by:
• Practicing value added selling and upselling – always sell more that is asked for
• Performing lead generation for key segments. Uncovering new opportunities whether via websites or through existing customers.
• Assist in growing the key business units.

Accounting / Administrative Duties:

• Creditors – retrieve supplier quotations and invoices. Process supplier purchase orders.
• Debtors – action debtors report for outstanding payments owed.
• Debtors – send invoices and statements and collect payments from customers when required.
• Control and reconcile petty cash.
• Completing sales reports for senior management when required
• Filing of all documents.
• Source parts required for all non-company products.
• Assist with walk-in customers.
• Assist in deliveries and collections of stocks, supplier parts and pumps for service.
• Prepare spares and pumps that must be picked for delivery/collection by customers.
• Provide follow ups for the business units growth

Stock Control Duties:

• Keep control of all Durban stock.
• Order stock for MRP and customer orders from head office weekly.
• Do cycle counts and stock counts.
• Receive, count and sign off stock.
• Control stock in warehouse. Receive stock deliveries and coordinate outgoing stock

Other:

• Prepare marketing material for the branch when required.
• Purchasing of monthly office consumables.
• Co-ordinate customer events when required such as golf days, road shows, lunches, and refreshments.
• Must adhere to all health and safety requirements and assist in its upkeeping.
• You will be expected to drive continuous improvement and lean development within the business. Achievement of business plan targets and alignment to company core values in particular.
• Assist in meeting the branches key performance indicators.
• Any other duties as requested by senior management.
• Duties are subject to change

Training:

This role is an internal position in a technical product related environment for technical sales and administration. The new employee will follow a structured orientation and training programme:

• Approximately one-week orientation training in Johannesburg and/or one-week in Cape Town, depending on time allowance.
• One-week with the Durban sales team and in the service centre.
• Thereafter two-weeks will be given to complete all relevant company online sales and technical training. This will be to learn on products and segments
• On the job training will continue in the sales dept under the guidance of the sales team manager

Qualification:

Post matric qualification in engineering ND/BTech/BEng (Mechanical, Mechatronics, Electrical, Electromechanical, Chemical)

Experience:

0-2 years working experience in Internal Sales;

Admin experience important;

Experience with pump sales or technical will be an advantage but is not essential as candidate will be groomed

Able to read and understand pump graphs, bill of materials and drawings

Language:  English (Zulu or Afrikaans will be beneficial)

The following will be beneficial, but is not essential:

• Previous experience in internal sales in a company focusing on sales and support of a technical product (such as pumps, compressors, valves etc) to an Industrial customer base such as food, beverage, automotive, chemical, pharmaceutical, plastics.
• Experience dealing with agents/distributors/re sellers of a product is a benefit.