To source, procure, and sell parts. This role blends procurement (buyer) responsibilities with parts sales/customer service duties to ensure optimal stock levels, cost-effective purchasing, accurate order fulfilment, and strong customer relationships.
Key Responsibilities:
Procurement / Buyer Tasks
- Source and negotiate with suppliers for trailer parts, accessories, and consumables, ensuring
- competitive pricing and terms.
- Prepare and issue purchase orders; monitor delivery schedules to ensure timely receipt of stock.
- Maintain optimal inventory levels and reorder points to avoid stockouts or overstock situations.
- Analyse usage trends and forecast parts demand in coordination with sales/service teams.
- Manage supplier performance, resolve delivery issues, and reconcile discrepancies in invoices or quality.
- Maintain accurate procurement records in inventory systems.
- Must assist with receiving and checking of new deliveries.
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Sales / Customer Service Tasks
- Serve walk-in and telephone customers, identifying required parts and upselling as appropriate.
- Prepare quotations, process orders, issue invoices, and ensure correct pricing and parts specification.
- Advise customers on technical part specifications and compatibility.
- Build and maintain strong client relationships including trade and retail accounts.
- Follow up on quotes and outstanding orders; ensure high levels of customer satisfaction.
Inventory & Reporting
- Conduct regular stock counts and ensure accuracy of inventory levels.
- Produce periodic reports on sales, procurement, stock variances, slow/fast movers, and supplier performance.
- Assist in resolving any issues/queries related to the above and information required by management.
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