Permanent - Internal Lighting Sales Consultant & Showroom Assistant Solutions - eThekwini (Durban) - South Africa

Purpose of the job:

The Internal Sales & Showroom Assistant is responsible for being a Brand Ambassador, answering calls from customers, being a marketing advisor in the company. He/she contacts the potential business customers and advises them on the products, selling points, solutions to the customer’s needs and requirements, thereby creating sales, improving product knowledge. Administering the relationship bonds with the new clients so that he/she can achieve his/her previously agreed sales targets in order to bring income into the Company.  He/she works as a communicator between the clients and the company and settles the unsolved matters of the clients. He/she acts as a sales advisor to the clients and assists the company with recognizing various sales business possibilities with future clients.

Key Competencies:
The ideal candidate will have experience with the following:

SALES:

• Greet and acknowledge every client that comes into the showroom.
• Meet, maintain and exceed sales targets utilising good negotiation, selling and deal closing skills.
• Effective assistance with customer queries, maintaining excellent Customer Service and Customer Relationship Management levels at all times, timeously and effectively.
• Support External Sales Representatives accurately and timeously with quotations and administration as and when required.
• Accurate capture, processing and submission of sales orders, preparation of quotations etc, utilising effective product knowledge, good attention to detail, computer literacy and time management, and referring to the pricelists and product literature.
• Be sales target driven, take initiative and be dynamic and timeously follow-up on sales, orders, back orders, returns etc.
• Ensure that you are knowledgeable on products and technical issues as product knowledge is a vital tool to improving and increasing sales. 
• Ensure work efficiently in a fast paced environment, and accurate administration for easy access.
• Speak clearly, have good command of the English language, and ensure enthusiastic switchboard relief.
• Ensure timeous callouts are done to check on faulty units and facilitate returns in a cost effective manner.
• Communicate customer anomalies (feedback, purchasing patterns, likes etc.) and market information timeously and effectively to the Sales Manager.
• Keep updated with market trends, competitor movements, product information and knowledge.

GENERAL:

• Improve the overall profitability of the Company by reaching and exceeding sales targets monthly.
• Keep and stay motivated, enthusiastic and committed, as this improves sales and customer service.  Ensure that you are always productive, learning and growing.
• Ensure that you know, abide by and follow the Company policies and procedures.
• When necessary and required, complete documentation timeously (i.e. performance reviews, etc.)
• Manage your absence appropriately; follow required processes to ensure that your department is always optimally staffed over busy periods, shutdown, long weekends etc.
• Recommend talented employees in the market for future employment with the Company.
• General duties and ad hoc tasks, projects and requests when required or that is necessary to keep the showroom operating optimally.

Key Requirements:

• South African citizen with an ID.
• Matric is essential.
• Current, valid, legal South African driver’s licence and reliable transport.
• Residing in and around the area of the office is an advantage.
• Min 2+ years Internal lighting/electrical sales experience in a comparable role
• Computer literate, recent SYSPRO experience is advantageous.
• Excellent negotiation and communication at all levels.
• Attention to detail is essential and all tasks must be carried out to the highest standards.