The Exports Controller is responsible for managing airfreight and ocean freight export operations. This role oversees all aspects of export pricing, routing, client and agent communication, shipment tracking, and export documentation to ensure efficient, compliant, and profitable export movements.
Key Responsibilities
- Book airfreight and ocean freight cargo in accordance with client requirements and operational timelines.
- Determine optimal routing solutions to ensure cost-effective and efficient cargo movement.
- Track and trace export shipments through to arrival at destination or handover to third-party service providers.
- Provide regular and accurate shipment status updates to clients and relevant stakeholders.
- Control export billing processes and monitor shipment profitability.
- Negotiate with carriers, agents, and transporters to secure preferential and competitive rates.
- Manage and control all aspects of export documentation, ensuring accuracy and compliance.
- Coordinate cargo handovers and ensure all required payments are collected prior to release.
- Prepare and manage airfreight and ocean freight export estimates and quotations.
- Handle queries and enquiries from clients, carriers, and agents in a professional and timely manner.
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