Permanent - Sales Team Leader - Ekurhuleni (East Rand) - South Africa

Reporting to Senior Call Center Sales Manager

Key Performance Areas:

The role of a sales team leader is to support and drive the team's performance to achieve and exceed sales targets and contribute to the overall growth and profitability of the company

Key Responsibilities:

Monitoring the quality of Budgets provided to consultants, which needs to be provided to clients.

Compiling the Production Board daily.

Send Production Board to all Team Leaders and Managers once confirmation received from QC.

Calculating Sales Consultants conversions. 

Report leads quality to Marketing when complaints received from consultants regarding lead quality.

Check that the consultants are completing the necessary steps so that you can promote leads to client phase. 

Check that lead statuses are updated on IFE by consultants. 

Forward errors that are received from QC to the consultant to resolve. 

Assist all team members when required daily. 

Open and close of IFE ques when consultant is not available or available.

Assist support team by opening steps on IFE they are required to complete.

Approve 2nd Debt Reviews.

Send urgent escalation to other department team leaders. 

Correct any errors on the production board after it is released to QC. 

Assist all staff members daily should they have any complaints and find ways to resolve as quickly as possible.

Keep Team motivated as far as possible to generate efficient deals to strengthen the growth of the company. 

Compile monthly roster for weekends when consultants are required to work.

Investigate duplicate leads. 

One on One with employees. 

Recommend any changes to processes.

QA telecoms and WhatsApp

Report on quality of leads.

Qualifications:

Matric 

English and Afrikaans speaking 

Sales / Leadership 

Solid written & verbal communication skills. 

Registered Debt Counsellor / Debt Counselling experience

Requirements:

Must have experience in Sales and managing a Sales Team.

Leadership: Ability to guide and inspire the team. 

Communication: Clear conveyance of instructions and active listening. 

Decision-making: Timely and informed choices for the team. 

Problem-solving: Addressing challenges effectively. 

Organization: Efficient resource management and task prioritization. 

Adaptability: Flexibility in dynamic environments. 

Empathy: Understanding and addressing team members' emotions. 

Delegation: Assigning tasks based on strengths.

Conflict Resolution: Resolving disputes constructively. 

Technical Competence: Relevant knowledge for the team's work. 

Continuous Learning: Staying updated with industry trends. 

Motivation: Inspiring team members and recognizing achievements. 

Accountability: Taking responsibility for outcomes. 

Vision: Clear goals and strategic planning.

Team Building: Fostering collaboration and a positive team culture.