Key Duties & Responsibilities
ERP System Administration
- Serve as the primary contact for all Sage X3-related inquiries and technical support.
- Configure, customize, and maintain Sage X3 to meet evolving business requirements.
- Manage user access, roles, and profiles across systems, ensuring compliance with ITGC – Information technology general controls and audit protocols.
- Monitor system performance, backups, and logs; resolve errors and downtime issues.
- Coordinate upgrades, patches, and version control.
Application Support & Enhancement
- Provide first-line support for Sage-related queries and escalate to vendors when needed.
- Collaborate with cross-functional teams to identify and implement system improvements.
- Implement enhancements and customisations, including workflows, reports, and dashboards.
- Coordinate the integration of Sage with other software applications. First line support on all business applications, including and not limited to VIP Payroll.
Performance Monitoring
- Continuously assess the system’s performance to identify bottlenecks or inefficiencies.
- Recommend and implement improvements to optimise system performance.
- Monitor and support in software enhancement projects of business applications.
Compliance & Audit
- Prepare and maintain documentation for audits, including user creation/modification/termination forms and privileged access logs.
- Ensure compliance with internal policies and external regulations.
- Oversee IT asset management, software licencing, and disaster Recovery planning
Training & Documentation
- Conduct training sessions for new users and provide ongoing support.
- Develop and maintain user manuals, training materials, and system documentation.
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