Permanent - Restaurant Manager - Tshwane (Pretoria) - South Africa

We are seeking a dynamic and hands-on Restaurant Manager to lead our team in delivering operational excellence and an exceptional guest experience. This role is suited to a confident leader who thrives in a fast-paced, high-volume environment and understands how to balance service standards, team performance, and profitability.

The successful candidate will take full responsibility for the day-to-day operations of the restaurant, ensuring smooth service, effective team management, and consistent customer satisfaction.

Key Responsibilities

• Oversee daily restaurant operations to ensure smooth and efficient service
• Lead, manage, and motivate staff to maintain high performance standards
• Deliver exceptional customer service and engage confidently with guests
• Handle guest queries, complaints, and feedback professionally and effectively
• Manage stock control, ordering, and inventory to minimize waste and control costs
• Monitor food and beverage cost management to ensure profitability
• Implement and maintain operational policies and procedures
• Ensure compliance with health, safety, and hygiene standards
• Conduct staff training, scheduling, and performance management
• Drive sales initiatives and maintain service excellence standards

Key Requirements

• South African ID
• Grade 12 (Matric)
• Proven experience as a Restaurant Manager within a busy, high-volume environment
• Strong customer service skills with the ability to engage confidently with guests
• Demonstrated leadership qualities with the ability to manage, guide, and motivate a team
• Solid stock control experience and understanding of cost management
• Strong organisational and operational management skills
• Ability to work under pressure and maintain high standards