POSITION IS BASED IN CAPE TOWN
Reporting to the Branch Manager
PURPOSE OF THE JOB:
Responsible for managing accounts receivable, focusing on the collection of outstanding payments from customers or clients. This role involves maintaining accurate and up-to date records of customer transactions, obtaining signed invoices, and sending statements to clients detailing their outstanding balances. Communicate with customers to follow up on overdue payments and address. Collaborate with other departments, such as sales, to resolve any issues affecting payment collection.
Description of Tasks:
DESCRIPTION OF TASK:
Maintain accurate and up-to-date records of customer accounts, including contact information, payment terms, and outstanding balances.
Proactively contact customers via phone, email, or other communication channels to follow up on overdue payments and resolve any outstanding issues.
Investigate and resolve billing discrepancies or disputes promptly and effectively, coordinating with the sales and admin teams as necessary.
Monitor and analyse accounts receivable aging reports to identify delinquent accounts and prioritize collection efforts.
Develop and implement strategies to improve the collection process and reduce the occurrence of overdue accounts.
Negotiate payment arrangements or alternative solutions for customers facing financial difficulties, while protecting the company's interests.
Prepare regular reports on debtors' status, collection efforts, and key metrics for management review.
Stay up to date with industry best practices and regulations related to debt collection and accounts receivable management.
Collaborate with the sales and customer service teams to ensure accurate and consistent communication regarding payment terms and outstanding invoices.
Utilise financial software and tools to record and track all interactions with customers, maintaining a comprehensive and organised system for easy reference.
Provide exceptional customer service by addressing inquiries related to billing, payments, and account discrepancies promptly and professionally.
Generate and distribute regular statements and invoices to customers, ensuring clarity and accuracy in financial transactions.
Maintain a positive and professional relationship with customers, fostering goodwill while still emphasising the importance of timely payments
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