Permanent - After-service Administrator - Ekurhuleni (East Rand) - South Africa

Reports to Service Manager

Job Function:

Maintain a high level of client satisfaction in partnership with field technicians, Sales and Operations departments as well as providing support to clients

Key Responsibilities:

Manage the administration function within the service department i.e. Organize and control service processes and procedures as well as management of field service team.

Manage and schedule all site work and technicians

Prepare estimates for field work for sales team to quote.

Prepare quotations, submit and follow up

Capture all purchase orders in Syspro and open job files

Expedite product from the factory to meet customer delivery date

Ensure targets and customer deadlines are met

Making up safety, site files, databooks, QCP's

Manage service reports from technicians and type reports where necessary and submit to customer, identify need for a sales person to contact the customer where necessary

Service documentation and installation actions by completion of forms, reports, invoicing, site files, records and quality plans.

Do all accommodation, site access, travel arrangements and arrange for advances for technicians

Reconcile all expenses and cost to jobs

Courtesy calls to clients to check satisfaction of job completed.

Maintain site diaries and data basis with installed base

Manage medicals, permits, drivers licences, risk assessments for service team and ensure fleet vehicles are serviced.

Examining complaints, identifying solutions, record all NCR's in compliance with ISO 9001

Ensure the safety of each team member at all times.

Qualifications and Experience:

Minimum of 3-5 years' experience in a secretarial/service support role

Computer literate using office packages (MS Word, MS Excel, Power point, MS Project)

Knowledge of SYSPRO

Project planning experience will be an advantage

Understanding and commitment to HR processes and SHEQ

Report writing skills

Competencies and other requirements:

Leadership, assertive and organizational skills Interpersonal skills - able to interact with internal and external clients

Customer orientated and quality focused

Accuracy and deadline driven

Analytical skills

Problem solving skills

Ability to work well independently and in a team

Must be deadline driven (go the extra mile)

Must be fluent in English and able to write technical reports.

Overtime will be required from time-to-time within reason according to operational needs

Multi tasking and be able to work under pressure and be flexible