Permanent - Despatch Clerk - Deliveries - Ekurhuleni (East Rand) - South Africa

Job Purpose

• The Dispatch Clerk is responsible for coordinating and controlling the accurate and timely dispatch of customer orders for delivery.
• This role ensures that all deliveries are correctly prepared, packed, verified, documented and loaded onto vehicles while maintaining high standards of inventory accuracy, customer service.
• The Dispatch Clerk acts as the link between the warehouse, transport team and customers to ensure deliveries are completed safely, accurately and on schedule.

Key Responsibilities

Order Processing & Dispatch

• Coordinate the daily dispatch of customer orders.
• Verify that all orders are complete, accurate and ready for dispatch.
• Ensure orders are dispatched according to delivery schedules and customer requirements.
• Prioritize urgent and time-sensitive deliveries.
• Ensure all dispatch activities are accurate and efficient.

Documentation Control

• Prepare and verify delivery notes, invoices and transport documentation.
• Ensure all documentation accompanies the correct shipment.
• Obtain signed Proof of Delivery (POD) documents from drivers.
• File and maintain dispatch records accurately.

Vehicle Loading Coordination

• Coordinate loading activities with warehouse staff and drivers.
• Ensure products are loaded correctly, securely and in the correct delivery sequence.
• Verify quantities and product codes before vehicles depart.
• Ensure vehicle loading complies with weight limits and safety requirements.
• Confirm that drivers receive all required documentation before departure.

Inventory Control

• Ensure stock dispatched matches customer orders.
• Investigate and report dispatch shortages, overages or damages.
• Process stock transfers and dispatch adjustments accurately.
• Assist with inventory reconciliation relating to dispatched stock.
• Maintain accurate dispatch records to support inventory integrity.

Health, Safety & Compliance

• Ensure safe loading practices are followed.
• Verify that vehicles are loaded safely and securely.
• Report incidents, damaged goods or safety concerns immediately.
• Ensure dispatch areas remain clean, organized and hazard-free.

General Support

• Assist all your colleagues and other departments when required.
• Perform any ad hoc duties as assigned by your Supervisors or Managers.

Minimum Requirements

• Grade 12 / Matric (preferred).
• 2–3 years’ experience in dispatch, warehouse operations, or similar role.
• Ability to work under pressure and handle high volumes of collections.
• Basic computer literacy (advantage).
• Strong attention to detail and accuracy.
• Physically fit and able to handle manual labor.
• Experience using pallet jacks, reach truck’s or forklifts (a license is an advantage).
• Good communication and customer service skills.
• Knowledge of dispatch procedures and transport documentation.

Skills & Competencies

• Time management and organisational skills
• Good communication and teamwork skills.
• Strong understanding of warehouse dispatch processes.
• Ability to verify orders accurately before dispatch.
• Accuracy and attention to detail
• Reliable, punctual, and disciplined.
• Problem-solving ability
• Ability to communicate effectively with drivers, warehouse staff and customers.
• Ability to identify and resolve dispatch discrepancies.
• Able to work independently and within a team.

Working Conditions

• Warehouse environment with exposure to noise, dust, moving equipment and varying temperatures.
• Requires standing, lifting, and manual handling for extended periods.
• May require overtime or weekend work depending on operational needs.