Permanent - Senior Technician - Johannesburg - South Africa

Job Number: 80739

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Job Number	80739
Job Type	Permanent
Job Title	Senior Technician
Computer Skills	MS Excel,Syspro
Industry	Lighting Solutions
City	Johannesburg
Province	Gauteng
Country	South Africa
Job Description	Inspecting, diagnosing, repairing, and processing returned products, ensuring accurate technical evaluation and efficient management of returned inventory The role supports product quality assurance, customer satisfaction, and compliance requirements A key part of the role includes attending installation sites to inspect lighting fittings, identifying installation faults or product issues, and preparing professional technical reports for both the client and Company The Repairs & Returns Senior Technician reports to the Operations Manager Inspect returned products and perform technical fault diagnosis Repair products where possible and determine root cause of failure Evaluate product failures and provide detailed technical reports Assist with technical evaluation of new products and NRCS compliance requirements Support NRCS certification testing processes Field Support, Site Inspection and Technical Reporting Attend installation sites where Company products are installed, when required Inspect installed lighting fittings, drivers, wiring, and associated components Identify and diagnose installation faults, product faults, electrical supply issues, or external causes Assess installation quality and compliance with product specifications and electrical standards Identify incorrect installation practices that may affect product performance or safety Take photographic evidence and maintain accurate records during site inspections Prepare clear, accurate, and professional technical reports outlining findings, root cause, and recommendations Provide technical reports to management and clients to support technical decisions and warranty evaluations Complete all call out reports accurately and maintain detailed records Represent Company professionally when interacting with clients, contractors, consultants, and electricians onsite Support the technical team with technical reports and customer assistance Return and Inventory Management Manage and control returned stock inventory accurately Ensure proper logging, tracking, and processing of returns Maintain accurate records of repairs, failures, and returned products Maintain and improve returns and repair processes to ensure efficiency and accuracy Operational and Administrative Duties Ensure efficient daily operations within the Repairs and Returns function Liaise effectively with Procurement, Warehouse, Technical, and Sales departments Respond to customer queries and attend technical meetings when required Prepare monthly and ad hoc reports as required by management Adhere to company procedures, service level agreements, and compliance requirements Perform additional duties, projects, and responsibilities as required by management Behavioural and Performance Attributes   The successful candidate must demonstrate: Professionalism and Accountability Exceptional attention to detail and accuracy High level of personal responsibility and ownership Strong ethical standards and professional conduct Reliability and ability to work independently Organization and Efficiency Strong organizational and time management skills Ability to manage multiple tasks and priorities Ability to meet deadlines and work under pressure Technical Mindset and Initiative Logical and structured approach to problem solving Self-motivated, proactive, and solution driven Ability to anticipate issues and take preventative action Communication and Teamwork Strong interpersonal and communication skills Ability to work effectively with internal teams and customers Professional presentation and conduct at all times Company Representation Maintain a professional appearance and wear company uniform Represent Company professionally at all times Act as a responsible ambassador of the Company brand Performance Expectations Performance will be evaluated based on, but not limited to, the following: Accuracy and quality of technical fault diagnosis and reporting Quality and professionalism of site inspection reports  Ability to correctly identify installation faults versus product faults Efficiency and turnaround time of repairs and returns processing  Accuracy and control of returned inventory  Compliance with company procedures and reporting requirements Overall contribution to operational efficiency and customer satisfaction To apply immediately for this position click here.
Inherent Requirements	South African citizen with valid South African ID, residing in Johannesburg Matric certificate, tertiary technical qualification advantageous Minimum 3 years relevant technical experience, preferably in lighting or electrical products Valid South African driver’s license and reliable transport Willing and able to travel to installation sites when required Computer literate, proficiency in Excel Strong electrical and electronic fault finding skills, compulsory Working knowledge of technical repairs and diagnostics Understanding of returns management and inventory control processes Ability to inspect lighting installations and identify installation faults and non-compliant electrical practices Ability to read and interpret technical specifications and installation requirements Experience with NRCS compliance processes advantageous Computer literate, proficiency in Excel required SYSPRO experience highly advantageous High level of integrity, honesty, and accountability Strong problem-solving ability and analytical thinking Excellent verbal and written communication skills Computer literate, proficiency in Excel
What Qualification	Matric
Minimum Qualification	Matric
Status	Available

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