Permanent - Internal Sales Coordinator - Limbro Park Johannesburg - South Africa

• Responsible for coordinating sales activities, managing customer inquiries, preparing sales documents, maintaining accurate records, and providing logistical and administrative support.

• By facilitating communication and streamlining workflows, the Sales Coordinator plays a crucial role in achieving team objectives and enhancing customer satisfaction.

• Process sales orders and quotations received from customers telephonically, faxed, emailed or from walk in customers according to CFS procedures.

• Liaise with and support dispatch department and supervisor regarding dispatching instructions e.g. delivery, collect, courier etc.

• Liaise with and support purchasing department regarding non-stock items for pricing and buying when necessary for sales orders and quotations.

• Liaise with and support accounts department when new accounts / applications, accounts on hold and accounts over credit limit.

• Liaise with, support and process when requested by external sales representatives or manager effectively.

• Identify, research and resolve customer issues.

• Assist with sales plan for growing the company’s client base.

• Identify top prospects that will be targeted for active pursuit.

• Manage sales and pricing to allow achievement of Company Margins.

• Provide customers with product and service information and support.

• Identify, research and resolve customer issues.

• Follow up quotations.

• Keep record in a proper book of all requests received by customers and colleagues

• Attend sales meetings and training sessions with the seriousness required.

• Complete any sales related reports as requested by company.

• Recognize, document and alert the sales manager of trends, results and recommendations in customer buying.

• Follow company policies, procedures and SOPs always.

• Other duties as assigned.

• Assist with the launch and implementation of new products.

• Facilitate communication between the sales team and customer service for handling customer inquiries, complaints, and feedback.

• Build customer relations and provide customers with product, service information and support.

• Maintain accurate inventory data and communicate stock availability to the sales team.

• Sales Team Collaboration

• Cross-Departmental Coordination

• Customer Engagement

• Order Management

Matric

Require experience in sales support, customer service, or administrative roles