Reporting to the Customer Service Officer
Purpose of the role:
The incumbent will be responsible for Customers, working directly with Production and Dispatch to ensure smooth process is followed for all customer needs.
Key Role Responsibilities:
Administration
Answering of switchboard, taking calls and messages and ensure the message is relayed.
Assist walk-in customers, suppliers and staff.
Assist customer services officer with the communication and distribution of pricelist and any relevant communication/correspondence.
Assist customer services officer with the checking, adding and updating of Contract Pricing on the operating software.
Filling of documentation (Electronically and paper)
Preparing daily reports and distribution thereof.
Quoting and following up with Customers
Processing of Customer Orders correctly and in a timeously manner
Following up on COD payments and liaising with Accounts/Dispatch on releasing orders in the system.
Communicate delivery dates to customers.
Ensure all call-off orders are continuously updated on the system.
Liaising with transporters with regards to exports
Follow up on materials and imports with Procurement.
Follow up on outstanding orders and stock
Liaise with Customers with regards to orders that are ready for collection
Invoicing of Cape Town customers
Assist with Customer queries in a professional and timeously manner.
Liaise with Sales division in connection with Customer queries.
Processing credit notes
Attend daily production meetings and advise sales division of any unforeseen problems.
Update of quotation, cash customer control, client list and complaints register spreadsheet
Continuously updating the operating software in relation to the MRP production schedule
Assist with generating PR’s as and when required
Assisting with the updating of policies and procedures relevant to the department.
Receiving courier parcels and distribution thereof
Assisting with monthly audits
Update Telephone list spreadsheet monthly
Maintain switchboard and extension hardware and software Customer Relations
Building and Maintaining client relationships
Follow up on cold and warm leads to further the sales process
Understand company services and assist customers where needed
Participate in industry events. Standard Accountabilities
Complete all relevant tasks as per work instruction
Ensure that all tasks are completed in a safe manner.
Maintain high quality standard for all tasks carried out.
Execute on specific deliverables.
Assist on Reception
Perform adhoc duties as and when required
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